CRM IT Project Manager CBSL

About The Role

Project Manager with a strong technology background

large-scale development projects

CRM implementations

Key Responsibilities

• Project Planning: Develop and manage detailed project plans, allocate resources effectively, and ensure timely delivery within budget.
• Team Management: Lead and coordinate cross-functional teams including developers, QA, business analysts, and external vendors to drive project success.
• CRM Implementation: Oversee the end-to-end implementation of CRM solutions (e.g., Salesforce, Microsoft Dynamics), aligning system capabilities with business needs.
• Risk Management: Identify, evaluate, and mitigate project risks through proactive planning and contingency strategies.
• Stakeholder Management: Maintain regular communication with project sponsors, business users, and senior leadership to report progress, manage expectations, and handle change requests.
• Quality Assurance: Ensure project deliverables meet quality standards through ongoing reviews, documentation checks, and testing oversight.
• Budgeting and Cost Control: Monitor and control project budgets, ensuring accurate tracking of expenses and managing variances proactively.
  

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 710 years of project management experience, with a focus on technology-driven projects, preferably involving CRM platforms.
• Certifications: PMP, PRINCE2, or equivalent project management certification.
• Skills:
• Expertise in project management methodologies: Agile, Waterfall, or Hybrid.
• Strong knowledge of CRM platforms like Salesforce or Microsoft Dynamics.
• Solid understanding of SDLC, software deployment processes, and QA practices.
• Leadership: Proven ability to lead teams, drive decisions, and deliver under pressure in a collaborative and fast-paced environment.
  

Nice To Have

• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Understanding of DevOps tools and practices (e.g., Jenkins, Docker, CI/CD pipelines).
• Background in business analysis, including requirements gathering and functional documentation.