CRM - Head

Position: Customer Relationship Management (CRM) Head
Industry: Real Estate
Experience Required: 10–15 years (preferably in Real Estate sector)
Age Range: 45–55 years (Male candidates preferred)
Location: Jaipur, Rajasthan
Compensation: ₹1.25 LPA – ₹1.50 LPA

Key Responsibilities

• Lead the Customer Relationship Management (CRM) function for residential/commercial projects.
• Manage post-sales customer interactions including documentation, agreements, payment schedules, possession, and handovers.
• Handle customer queries, complaints, and escalations with professionalism and efficiency.
• Ensure smooth coordination between sales, finance, legal, and projects teams for customer deliverables.
• Monitor customer satisfaction and take proactive steps for customer retention & referrals.
• Develop and implement CRM policies, SOPs, and service excellence standards.
• Maintain accurate records of customer communication, dues, and handover status.
• Drive initiatives to improve customer experience and reduce turnaround time in issue resolution.
• Represent the company in client meetings, society formation processes, and RERA-related compliances.
• Supervise and mentor CRM executives/team members.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹150,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person