CRM Functional Consultant

Responsibilities: -

• Requirement Gathering & Analysis - Conduct workshops with business stakeholders to capture functional requirements for Aptos One implementation. Translate business needs into functional specifications and solution designs.
• System Configuration & Implementation - Configure Aptos One modules (CRM, Order Management, POS, Merchandising, Loyalty), Support integration with ERP, e-commerce, and third-party applications.
• Process Optimization - Analyze existing retail workflows and recommend improvements using Aptos One capabilities. Ensure solutions enhance customer engagement, operational efficiency, and compliance.
• Documentation - Deliver end-user training and create documentation for Aptos One modules. Provide post-implementation support and troubleshoot functional issues.
• Stakeholder Collaboration
• Act as a liaison between business teams and technical developers. Ensure timely communication and project delivery across multiple teams.
  

Required Skills & Competencies

• Strong knowledge of Aptos One platform and its modules (CRM, POS, Order Management, Merchandising, Loyalty).
• Experience in retail CRM/ERP implementations and omnichannel commerce.
• Ability to design functional workflows and translate them into system configurations.
• Familiarity with integration processes between Aptos One and external systems.
• Excellent communication, documentation, and stakeholder management skills.
• Strong problem-solving and analytical abilities.
  

Qualifications

• Bachelor's degree in engineering, Information Systems, or Science.
• 1012 years of experience as a Functional Consultant in APTOS systems, with at least 34 years in Aptos One or Aptos retail suite.
  

RESPONSIBILITIES

Responsibilities: -

• Requirement Gathering & Analysis - Conduct workshops with business stakeholders to capture functional requirements for Aptos One implementation. Translate business needs into functional specifications and solution designs.
• System Configuration & Implementation - Configure Aptos One modules (CRM, Order Management, POS, Merchandising, Loyalty), Support integration with ERP, e-commerce, and third-party applications.
• Process Optimization - Analyze existing retail workflows and recommend improvements using Aptos One capabilities. Ensure solutions enhance customer engagement, operational efficiency, and compliance.
• Documentation - Deliver end-user training and create documentation for Aptos One modules. Provide post-implementation support and troubleshoot functional issues.
• Stakeholder Collaboration
• Act as a liaison between business teams and technical developers. Ensure timely communication and project delivery across multiple teams.
  

Qualifications

QUALIFICATIONS

• Bachelor's degree in engineering, Information Systems, or Science.
• 1012 years of experience as a Functional Consultant in APTOS systems, with at least 34 years in Aptos One or Aptos retail suite.