CRM Executive

Job Title: CRM Executive
Location: HSR Layout, Bangalore
Experience: 1–3 years

Job Summary:
We are seeking a proactive and detail-oriented CRM Executive to manage and enhance our customer relationship management processes. The ideal candidate will maintain customer databases, optimize CRM tools, and collaborate with marketing and sales teams to improve customer engagement and retention. Prefer Male Candidate for the profile.

Key Responsibilities:

1. Maintain and update the CRM system to ensure accurate and current customer information

2. Analyze CRM data to track customer behavior, campaign effectiveness, and identify opportunities

3. Coordinate with internal teams to execute CRM-driven campaigns and initiatives

4. Respond to customer inquiries and follow-ups through the CRM system

5. Generate and present regular CRM performance reports

6. Train and support team members in effective CRM usage

7. Managed customer relationships using Leadrat CRM software. Managed B2B and B2C customer relationships using Leadrat CRM software.

8. Lead process automation initiatives to improve workflow and increase productivity.

9. Collaborated with cross-functional teams to address management needs and implement it.

10. User Management: Create, modify, and delete user accounts Access Control.

11. Ensure data integrity, import/export data, and handle data migrations Integration.

12. Manage and troubleshoot CRM integrations with other systems Customization.

13. Data maintenance: Regularly update and maintain customer records, ensuring data cleanliness and consistency assigning leads to the respective Department.

14. Provide training and support to CRM users Security.

15. User administration: Administer user account within CRM platform, assigning appropriate roles and access levels based on job function

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field
• 1–3 years of experience in CRM software.
• Strong analytical and reporting skills
• Excellent communication and interpersonal abilities
• Attention to detail and the ability to manage multiple tasks
• Proficiency in Kannada is mandatory
• Proficiency in Microsoft Excel and basic reporting tools

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person