CRM Executive

Job Description – CRM Executive

Company: Untitled Clothing
Location: 50, Elco Arcade Mall, Hill Road, Bandra West, Mumbai – 400050
Work Timings: Monday to Saturday, 10:00 AM – 6:30 PM
Salary: ₹20,000 – ₹25,000 per month

About Us
Untitled Clothing is a fashion-forward brand based in Bandra, Mumbai. We are dedicated to offering our customers the latest trends with the best shopping experience.

Role Overview
We are seeking a CRM Executive who will be the first point of contact for our customers across social media, WhatsApp, and email. The ideal candidate will be fluent in English, customer-oriented, and able to handle return, exchange, and refund queries professionally.

Key Responsibilities

• Respond to customer queries and comments on social media platforms (Instagram, etc.)
• Provide customer support via WhatsApp, email, and Instagram DMs
• Assist customers with return, exchange, and refund-related queries
• Maintain a high level of professionalism and ensure timely responses
• Keep records of customer interactions, issues, and resolutions
• Work closely with the operations team to ensure smooth handling of customer requests

Requirements

• HSC/Graduate (preferred)
• Fluent in English – both written and spoken
• Excellent communication and customer service skills
• Familiarity with social media platforms (especially Instagram)
• Ability to multitask and handle multiple queries simultaneously
• Prior customer support experience is an added advantage

Job Types: Full-time, Internship
Contract length: 1 month

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person