UNTITLED CLOTHING

Job Description – CRM Executive Company: Untitled Clothing Location: 50, Elco Arcade Mall, Hill Road, Bandra West, Mumbai – 400050 Work Timings: Monday to Saturday, 10:00 AM – 6:30 PM Salary: ₹20,000 – ₹25,000 per month About Us Untitled Clothing is a fashion-forward brand based in Bandra, Mumbai. We are dedicated to offering our customers the latest trends with the best shopping experience. Role Overview We are seeking a CRM Executive who will be the first point of contact for our customers across social media, WhatsApp, and email. The ideal candidate will be fluent in English, customer-oriented, and able to handle return, exchange, and refund queries professionally. Key Responsibilities Respond to customer queries and comments on social media platforms (Instagram, etc.) Provide customer support via WhatsApp, email, and Instagram DMs Assist customers with return, exchange, and refund-related queries Maintain a high level of professionalism and ensure timely responses Keep records of customer interactions, issues, and resolutions Work closely with the operations team to ensure smooth handling of customer requests Requirements HSC/Graduate (preferred) Fluent in English – both written and spoken Excellent communication and customer service skills Familiarity with social media platforms (especially Instagram) Ability to multitask and handle multiple queries simultaneously Prior customer support experience is an added advantage Job Types: Full-time, Internship Contract length: 1 month Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person