Posted:4 days ago|
Platform:
Work from Office
Full Time
Hr@ultrasoftsys.com
Handle inbound and outbound customer calls to resolve queries, provide support, and ensure high customer satisfaction.
Act as the first point of contact for all customer support issues raised through the help desk.
Maintain accurate records of customer interactions and follow up on pending issues until resolution.
Perform cold calling to potential clients to introduce company products/services and generate leads.
Update CRM database with details of interactions, feedback, and follow-up actions.
Coordinate with internal teams to ensure timely resolution of customer issues.
Escalate complex queries to the relevant department when necessary.
Contribute to process improvements to enhance customer experience.
Good communication and interpersonal skills.
Hands-on experience with CRM software/tools.
Proven track record in customer support/help desk roles.
Ability to handle cold calling and lead generation.
Strong problem-solving and follow-up skills.
Basic knowledge of MS Office.
Full-time
Positive work environment with growth opportunities.
Be part of a supportive team driving customer success.
Opportunity to enhance your CRM skills and career.
Ultra Softsys
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