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Tribay Autos
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CRM Executive

CRM Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tribay Autos

0 - 1 years

2 - 3 Lacs

Pune

Posted:-1 days ago| Platform:

Apply

Skills Required

Business administration Customer Relation Executive CRM Executive Interpersonal skills Excel PDF Front Desk Executive Customer satisfaction Customer retention Customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a detail-oriented and efficient CRM Executive to manage and streamline the customer relations. The Customer Relationship Executive will be responsible for managing interactions with existing and potential customers, ensuring timely communication, addressing queries or concerns, and enhancing customer loyalty through a smooth and supportive service experience.

CRM Executive Responsibilities

Maintain and manage the customer database and update records regularly
Communicate with customers through calls, emails, or messages to share updates on service schedules, offers, and feedback requests
Coordinate with service teams to ensure prompt resolution of customer complaints and inquiries
Conduct follow-up calls with customers after service or vehicle delivery to ensure satisfaction
Handle escalations and grievances professionally.
Support customer retention campaigns and loyalty programs
Generate and share daily/weekly/monthly CRM reports with relevant teams
Ensure timely reminders for services, insurance renewals, and maintenance schedules
Maintain records of customer interactions and ensure customer feedback is addressed
Assist in improving customer satisfaction scores (CSAT)

CRM Executive Requirements

0 to 1 years of experience in a CRM, customer service, or front-desk executive role.
Strong communication and interpersonal skills
Patience and problem-solving abilities
Customer-focused mindset with attention to detail
Ability to multitask and work under pressure

Benefits

Opportunity to work with a growing company
A supportive and energetic team environment
Training and career growth opportunities

Education

Qualifications

Bachelors degree in any discipline; preference for Marketing, Business Administration, or similar

Apply For The Job Current Address Info Permanent Address Info Same as Current Address Job Application Details Expected Salary (INR / Month) Max File Size : 2 MB (pdf,doc,docx) *

Published On: 16 Jul, 2025

Location: Pimpri Chinchwad (On-Site)

Company Detail

Tribay Autos, established in 2023, is dedicated to transforming auto rickshaw repair services by connecting mechanics and auto owners through a seamless, efficient, and transparent platform. Their team of highly skilled technicians offers a comprehensive range of three-wheeler repair services, including engine, brake, and suspension repairs. Operating 24/7, Tribay ensures that auto rickshaw owners receive prompt assistance whenever needed.

Skills

Strong communication and interpersonal skills
Good knowledge of MS Office (Excel, Word, PowerPoint)

Tri bay With 24/7 service, expert diagnostics, genuine parts, and hassle-free booking, we are committed to keeping your ride smooth and your business running. Our advanced facility, skilled technicians, and customer-first approach set us apart in the industry.

Get In Touch

Sanchit Building, front of Prasad Hotel, Pune - Nashik Hwy, Near Sanjivani Hospital, Golden City, Sangamner, Ghulewadi, Maharashtra 422605

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CRM Executive