Crm Executive

To manage and enhance the post-sales customer experience by ensuring timely communication, proper documentation, payment follow-up, and coordination between departments for a seamless possession process.

Note: Need local candidates in hyderabad and Immidiate Joinners only

Key Responsibilities:

We need candidates 1 to 3 years experience in Real Estate in CRM

• Welcome new clients post-booking and explain the documentation and payment process.

• Ensure collection of required documents and initiate agreement drafting and execution.

• Serve as the single point of contact for customers post-booking until handover.

• Respond promptly to customer queries related to project updates, payment status, construction progress, etc.

• Regularly update customers about their payment schedules, milestones, and project status.

• Coordinate with the legal team for Sale Agreements, Sale Deeds, and RERA-related documentation.

• Maintain updated records of agreements, receipts, NOCs, and possession letters.

• Follow up on payment dues in coordination with the accounts/finance department.

• Send reminders, demand letters, and manage late payment charges or approvals for deferrals.

• Liaise with internal departments (Sales, Projects, Legal, Finance) to resolve customer issues quickly.

• Schedule and coordinate customer site visits, handover meetings, and customization requests.

• Address and resolve complaints in a professional and timely manner.

• Build long-term relationships with clients to encourage referrals and maintain a strong brand image.

• Update and maintain customer data in the CRM system.

• Generate and analyze customer service and collection reports periodically.

Key Skills Required:

Fluent in English , Telugu and Hindi

• In-depth knowledge of

  real estate post-sales processes.

• Experience with CRM tools with real estate .

• Excellent communication and interpersonal skills.

• Strong coordination, follow-up, and documentation handling.

• Ability to handle multiple clients and deadlines simultaneously.

Educational Qualification:

• Graduate or Postgraduate in Business Administration, Marketing, or a relevant field.