0 years

1 - 3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: CRM Executive (Female)

Industry: Real Estate
Location: Koregaon park Pune
Employment Type: Full-Time

Job Summary

We are seeking a proactive and customer-focused CRM Executive (Female) to manage client relationships, ensure customer satisfaction, and support sales operations in our real estate company. The ideal candidate will handle client inquiries, maintain CRM systems, and coordinate between sales, marketing, and customers to ensure smooth communication and follow-ups.

Key Responsibilities

  • Manage and update customer data in the CRM system accurately
  • Handle inbound and outbound customer communications (calls, emails, WhatsApp, etc.)
  • Coordinate with the sales team for lead follow-ups and site visit scheduling
  • Assist clients throughout the sales process, from inquiry to post-sale support
  • Maintain records of customer interactions, complaints, and resolutions
  • Ensure timely follow-up with prospective and existing clients
  • Prepare CRM reports and track customer engagement and conversion data
  • Support marketing campaigns and customer retention activities
  • Ensure high levels of customer satisfaction and service quality

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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