CRM Executive

Concorde Group

3 - 6 years

4 - 8 Lacs

bangalore/bengaluru

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Skills Required

handling customer queries crm management customer care customer support real estate solving queries customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Taking in-bound and out-bound calls to address queries/concerns of new customers and existing tenants
Coordinating with other teams to resolve these concerns
Being accessible to members and on call at the property to resolve any issues relating to but not limited to power outages, breakages, supply chain constraints and to deploy the requisite staff and well-timed solutions
Work closely with the management team to develop inventive and interactive events for the members and coordinate with the talent as well as assist with and in some cases organise execution of said events on site as well as during out bounds.
Monitoring reports of Move-ins and Move-outs and calling them as scheduled.
Working with the housekeeping staff to ensure smooth check-in and check-out.
Assign technician to resolve issues as and when required
Telephonic reminder to Collect payments as and when they are due
Follow-ups over call as and when required
Call tenants who are raising notice to try and retain them

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