CRM Executive

Job Description

Full Job Description important note : Only candidates who are willing to work onsite in Dharmadom, Kannur should apply. Who are we? LuxYou Jewels is a fast-growing jewelry brand based in Dharmadom, known for its handcrafted South Indian collections that blend traditional charm with modern elegance. As our customer base expands, we’re looking for a dedicated CRM Executive to manage our customer relationships and digital communication channels. What opportunities do we provide? Be part of a rising luxury jewelry brand Hands-on experience in managing customer interactions and social media Grow your communication, coordination, and CRM skills Opportunity to build long-term customer connections and brand loyalty Key Responsibilities: Lead Management : Follow up with leads from WhatsApp, Instagram, phone calls, and walk-in inquiries. CRM Tracking : Maintain proper records of leads, customer interactions, and follow-up status. Social Media Coordination : Respond to Instagram DMs/comments and assist with post scheduling and basic content support. Phone Call Handling : Attend calls, explain product details, and resolve customer queries professionally. WhatsApp Business Handling : Engage actively with customers via WhatsApp, share product details, offers, and ensure timely replies. Customer Support : Create a friendly and helpful communication environment to retain and convert leads. Skills & Qualifications: Any graduate (Freshers can apply) Fluent in Malayalam and English (Hindi is a plus) Comfortable using Instagram, WhatsApp Business, and basic mobile tools Good communication, follow-up, and time management skills Friendly, polite, and customer-focused attitude Job Details: Job Title : CRM Executive Location : Dharmadom, Kannur (Onsite only) Employment Type : Full-Time Shift : 10:00 AM to 5:30 PM Working Days : Monday to Saturday Salary : ₹10,000 – ₹15,000 per month Start Date : Immediate Perks : Mobile/Internet allowance (as per company policy) If you're someone who loves communicating, staying active on social media, and providing a great customer experience – join us at LuxYou Jewels and be a part of our growing journey! Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person