CRM Executive

The CRM Executive will be responsible for managing the company's Customer Relationship Management (CRM) system. You will be developing and implementing strategies to enhance customer engagement, retention, and satisfaction. Your role will involve analyzing customer data to improve the overall customer experience, streamline operations, and drive business growth. Your key responsibilities will include maintaining and managing the CRM system to ensure accurate customer data, updating customer information, and ensuring data integrity. You will be monitoring and resolving any issues within the CRM system. Additionally, you will develop and implement customer engagement strategies, create personalized marketing campaigns, and monitor customer interactions and feedback to enhance services. In the aspect of data analysis, you will be analyzing customer data to identify trends and insights, generating reports on customer behavior, preferences, and feedback, and using this data to inform marketing strategies and business decisions. You will also be planning and executing CRM campaigns to drive customer acquisition and retention, monitoring campaign effectiveness, and optimizing campaigns based on performance data. Collaboration is key in this role, as you will work closely with the marketing, sales, and customer service teams. You will ensure alignment of CRM strategies with overall business goals and provide training and support to staff on CRM best practices. Handling customer inquiries and complaints efficiently, implementing strategies to enhance customer satisfaction and loyalty, as well as monitoring and improving the customer journey and experience will also be part of your responsibilities. This is a full-time position requiring a total of 2 years of work experience. The work location is in person.,