Credit Relationship Officer

Job Description

CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non-traditional data sources. We have over 2 Million users, work with 40+ lenders and have seen strong traction. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders consumers on one side and lenders on the other. Responsibilities Perform inbound and outbound customer calls Explain and counsel customers to repay the overdues Ensure 100% 1st call to customer within 12 hours Achieve collections & calling parameters as per the company standard Understand credit concerns customers have when their loan or credit card gets rejected Introduce CreditMantri and describe the services we do Provide Service Plan options on how customers can improve their score and become loan eligible Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus Basic Qualifications Graduate with 0-5 years experience in collections have had targets and achieved them month on month Should be fluent in English and Hindi. Multilingual would be an added advantage. Should have knowledge of loan and credit products Understands management by metrics and is result oriented. Passionate about customer interaction. Enjoys working in a start-up environment. • Ability to prioritize tasks in hand and comfortable working in a collaborative team environment. Perks and benefits 1. No Night Shift ( Only General shift 9:30am -6:30 pm) 2. Joining Bonus of 6k paid 3. Half yearly increment in salary of 2000/- 4. DRA Certification - sponsored by the company 5. No Bond 6. Salaries paid on time 7. Freshers will be preferred Lower Ground Floor, Spencer Plaza Mall, Unit No: B2, No. 769, Phase-1, Anna Salai, Chennai, Tamil Nadu 600002 Interested Candidate call to - Azeem HR ( 9940261421 )