Credit Controller

Role Overview: Join our Edinburgh office team as a Cash to Order - Credit Controller and be a part of a UK hub in a global business that is rapidly scaling and changing the delivery universe. You will play a vital role in maintaining high standards and efficiency in our logistics operation, ensuring top-notch service for our customers as our network grows at lightning speed. Every day will be fast-paced, impactful, and full of possibilities. Key Responsibilities: - Work within the Credit Control team to provide high-standard service and receive training to expand knowledge for meeting business requirements - Maintain effective business relationships and ensure required service levels are achieved - Liaise with key internal stakeholders and customers - Manage multiple tasks, prioritize workload, and understand company processes and workflows for Credit Control - Ensure high standards of quality, accuracy, and integrity for input into systems - Proactively seek and develop new ideas within the team and company to benefit the business - Support other commercial teams with project work to meet deadlines - Establish and sustain working relationships with buying, finance, and retail teams - Communicate effectively with internal and external customers - Utilize company IT systems efficiently to ensure maximum cost reduction and adherence to procedures - Act on telephone calls, emails, and letters from customers to improve customer experience - Develop processes and procedures in collaboration with Managers for providing support and improvement in service - Manage a portfolio of accounts for timely debt collection and escalation when necessary - Report on Debt performance and issues to management - Resolve disputes internally and externally around outstanding invoices - Produce debtor reports for the portfolio - Perform customer account reconciliations - Maintain and enhance relationships with internal and external customers - Ensure timely cash allocation and review credit limits for customers Qualifications Required: - Positive attitude - Competent in Microsoft Office, specifically Word and Excel - Team player - Good attention to detail - Adapts well to change Company Details: InPost is committed to creating an open, equal, and inclusive environment where everyone has the opportunity to flourish and be themselves. We value uniqueness and believe our strength lies in our people. Join us and enjoy rewards such as a competitive Pension Scheme, Life Insurance, Cycle2Work scheme, and Employee Assistance Program.,