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Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Cash to order - Credit Controller to join our Edinburgh office team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities. About the role: Inpost/ Menzies, are looking for an Order To Cash Credit Controller to work with our major accounts/B2B Credit control team and portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary. 📍 Location: Verdant, 2 Redheughs Rigg, Edinburgh EH12 9DQ 📅 Shift Pattern: Monday - Friday (Hybrid 3 days in office) 🕒 Hours: 09.00am - 17.00pm (36.25hrs per week) 💰 Salary: £25,200 - £27,300 (depending upon experience) What You’ll Be Doing Work within Credit Control team to deliver a high standard of service and receive training to expand knowledge to ensure the requirement of the business is met Ensure effective business relationships are maintained and translate into required level of service and best practice obtained Liaise with key internal stakeholders and customers Experience in dealing with multiple tasks and prioritising workload Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures Support other commercial teams with project work where necessary, ensuring deadlines are achieved Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes Understand the significance, the use of the data in other departments/branches and its influence Communicate effectively with internal and external customers as required Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service. Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary Reporting on Debt performance and issue to management. Record and resolve disputes both internally and externally around outstanding invoices. Production of debtor reports for portfolio Customer Account Reconciliations Maintain and strengthen relationships with internal and external customers Negotiating re-payment plans Work with administration team to ensure timely allocation of all cash Ongoing review of credit limits, ensuring customers remain within their credit limit What We Need From You Positive attitude Competent in Microsoft Office (specifically Word and Excel) Team player Good attention to detail Adapts well to change. We love to reward our people for the great work they do: 🪴 Build a secure future with a competitive Pension Scheme 🌟 Peace of mind with Life Insurance 🚴 Stay active with our Cycle2Work scheme 🤝 Get the support you need with our Employee Assistance Program The InPost Process We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves. Show more Show less
