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1.0 - 6.0 years
2 - 6 Lacs
Noida, New Delhi
Work from Office
Location: Delhi, Noida Salary: 40k CTC + Inc Saturday & Sunday Off Working Days: 5 Days Experience: Minimum 9 months of experience in Customer Service, Sales, or Collections (can be First Party / Third Party / UK/US Collections) Call-8512850830 Required Candidate profile How to Apply: Interested candidates who meet the above criteria can apply by sending their resume or call on number 8512850830
Posted 2 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance Job Location
Posted 2 weeks ago
11.0 - 18.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 10-18 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.
Posted 2 weeks ago
6.0 - 11.0 years
0 - 0 Lacs
Pune
Work from Office
Job Summary ICSPL is seeking a seasoned Credit Control Head to lead credit management, debt recovery, and accounts receivable operations. The role ensures timely collections, minimizes credit risks, and supports smooth financial processes. Responsibilities: Maintain strong relationships with key customers to facilitate prompt payments and minimize credit risk. Ensure timely debt recovery, negotiate repayment plans, and handle escalated overdue cases. Align payments with sales invoices, reconcile accounts receivables, and resolve discrepancies. Track overdue accounts, prepare aging reports, and provide regular updates on collection performance and credit risks. Collaborate with legal teams to resolve disputes or initiate legal recovery actions when needed. Lead and mentor the credit control team to meet collection targets effectively. • Develop and implement credit control policies and monitor adherence. • Assess customer creditworthiness and set credit limits. • Handle escalated cases of overdue payments and negotiate repayment plans where necessary. Key Role Debt Recovery & Escalation Handling: Drive timely collection of outstanding payments by following up regularly with clients. Negotiate and structure feasible repayment plans for overdue accounts. Take ownership of escalated cases, using both tact and firmness to ensure recovery while preserving client relationships. Reconciliation & Payment Alignment: Ensure incoming payments are correctly aligned with sales invoices and reconcile customer accounts regularly. Identify and resolve any mismatches or discrepancies in billing and payments to maintain clean books. Team Leadership & Performance Management: Lead and mentor the credit control team, setting clear targets, KPIs, and timelines. Provide coaching and support to team members to improve their negotiation and recovery skills. Foster a performance-driven and customer-sensitive culture. Credit Policy Development & Implementation: Develop and refine credit control policies and ensure organization-wide adherence. Monitor compliance to internal credit terms and recommend improvements based on business needs and market practices. Credit Risk Assessment: Assess the creditworthiness of new and existing clients using financial and transactional data. Set appropriate credit limits and terms in consultation with the sales and finance teams to balance business growth with risk management. Qualifications Bachelors/Masters in Finance, Accounting, or related fields. 7+ years in credit control, with 3+ years in a leadership role. Expertise in ERP tools (SAP, Tally) and excellent analytical, negotiation, and communication skills
Posted 2 weeks ago
3.0 - 8.0 years
1 - 3 Lacs
Noida, Delhi / NCR
Work from Office
Incumbent shall be required to do billing , cash collection, payment receiving, and delivering the packed product after checking. He should be smart and energetic and having skills to interact with customers with courtesy. Must know POS and working on software and good computer skill. the candidate must be young smart and energetic person with proven honesty and must be must have relevant experience of 3 to 8 years of cashiering in retail stores candidate must own an immovable property directly or through his blood relative in Delhi / NCR and should be in a position to furnish security and indemnity bond. Apply in strict confidence clearly mentioning the preferred location of posting. Remuneration shall be commensurate to experience in the region of 2 to4 lacs per annum.
Posted 2 weeks ago
1.0 - 6.0 years
1 - 3 Lacs
Chidambaram
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with expertise in managing receivables and ensuring timely payments. Roles and Responsibility Manage and oversee the daily operations of the branch's receivable functions. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes. Analyze financial data to identify trends and areas for improvement in receivable management. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Bachelor's degree in any discipline or equivalent qualification. Proven experience in managing receivables and collections in the BFSI industry. Strong knowledge of financial regulations and laws governing the sector. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in Microsoft Office and other relevant software applications. For more information, please contact us at EQU/BRO/1355771.
Posted 2 weeks ago
3.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Senior Collector - Singapore Region 1) Collection and management of a diverse account receivable portfolio via telephone or email etc. 2) Handling day to day courtesy call, follow ups, notation and query management 3) Investigate and resolve delinquent accounts 4) Audit delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds 5) Critically review and make recommendations to team lead of corrective actions based on client's circumstances. 6) Work with third party collection agencies when conditions warranty escalation to the next stage of delinquency 7) Review and analyze collection reports, organize and perform collection calls 8) Preparation of monthly ad-hoc reports 9) Maintenance of customer files
Posted 2 weeks ago
1.0 - 2.0 years
1 - 3 Lacs
New Delhi, Chennai
Work from Office
Contacting customers for Payment Follow up & Collection, Updating customer information in the database, Verifying the documents, Must have good communication skills, Able to speak Hindi (Added Advantage),
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Hospet, Hubli, Gadag
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in managing receivables and collections. Roles and Responsibility Manage and oversee the daily operations of the branch's receivable functions. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes. Analyze and report on receivable performance metrics to senior management. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Experience in managing and leading a team of staff members. A graduate degree is required for this position.
Posted 2 weeks ago
1.0 - 6.0 years
6 - 10 Lacs
Lucknow
Work from Office
Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 2 weeks ago
0.0 - 2.0 years
1 - 1 Lacs
Lucknow
Work from Office
Responsibilities: Manage two wheeler loan collections through field visits. Collect outstanding debts from customers. Collaborate with credit team on recovery strategies. Maintain high levels of customer satisfaction.
Posted 2 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Ensure that the number of client visits done are as per SLA Visit inactive and dormant clients and convert them into active by highlighting policy benefits Ensure collections targets are met as per SLA Ensure all documents are collected within a TAT of three days post notification to ensure that transactions can be correctly booked in the Wealth Maker
Posted 3 weeks ago
1.0 - 2.0 years
1 - 6 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Graduate Of Year 2021-2024 Min 6 months to max 2 yrs of exp in Int.Voice Process/Int.Collections 5 days working Both side cab Location-Noida Salary-6 LPA Contact-9220771924 Akanksha Email-akankshaimaginators@gmail.com
Posted 3 weeks ago
1.0 - 2.0 years
1 - 1 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage field operations: filed sales, work, collections * Collect payments: follow-up, recovery, payment collection * Ensure timely cash & credit recoveries * Maintain high standards of customer service
Posted 3 weeks ago
5.0 - 10.0 years
3 - 8 Lacs
Coimbatore
Work from Office
Role & responsibilities Order Approval. Orders must be reviewed and ensure accounts are up to date before allowing orders to be processed. Orders over the credit limit will be sent to the credit manager for review and approval of the credit limit. Payment Postings and Reconciliations. Post payments to customers from all bank accounts, reconciles with posted bank transactions, works with the AP department to have refunds issued when needed, and contacts customers with duplicate payments. Cash Application. Accepts payments for customers who request payments through cases, phone calls or emails for processing. Apply payments to customer invoices per customer remittance. Account Reconciliation. Prepares and records financial transactions for assigned accounts to accumulate and record accurate and timely financial history. Ensures daily deposit reconciliation; maintains daily, monthly reporting for audit purposes. Reconciles daily deposit totals, review, and correct discrepancies. Responsible for cash balancing and reconciliation of bank deposits and communication between internal and external customers. Write off FX fees, and slight differences on accounts. Research and Resolution. Researches and accurately distributes payments with no apparent invoice number, or date-of-service. Research and determine the correct claim for the payment if there is a valid date of invoice and accurately apply payment to correct invoice. Ensures Compliance. Research compliance with customers through online portals, work with the warehouse team to dispute issues. Create customers credit memo in relation to deductions that are on payment, create debit memo to reverse paybacks disputed and paid back to the company. Review and understand customers' contracts and understand if the credits that customers are taking are indeed valid. Systems Capability. Manage cases in Salesforce, understand how to review customer accounts and orders in the system. Understand how to review and pull copies of statements in Great Plains, understand how to pull copies of invoices, and credits/returns for customers. Manage accounting, collection, and personal inbox emails from internal and external customers. Collections. Review past due customers, send out customers statements. Making outbound collection calls in a professional manner while keeping and improving customer relations. Taking inbound calls from customer calls in relation to their account
Posted 3 weeks ago
2.0 - 7.0 years
1 - 3 Lacs
Madurai, Karur, Kambam
Work from Office
We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in managing receivables and handling cash operations. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables, ensuring timely payments and minimizing bad debts. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with the sales team to identify and address potential risks associated with new customer acquisitions. Maintain accurate records of all transactions, including receipts, payments, and outstanding balances. Ensure compliance with regulatory requirements and internal policies related to receivables management. Analyze financial data to identify trends and areas for improvement in the bank's receivables portfolio. Job Strong knowledge of accounting principles, financial regulations, and banking practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. Proficiency in Microsoft Office and other relevant software applications. Strong analytical and decision-making skills with attention to detail and accuracy. Experience working in a similar role within the BFSI industry is preferred.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 8 Lacs
Kolhapur, Pune, Nilanga
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably in retail mortgages. Roles and Responsibility Manage and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and competitor analysis to stay informed about industry trends. Collaborate with internal teams to provide comprehensive solutions to clients. Develop and implement effective sales plans to achieve targets and goals. Provide excellent customer service and support to resolve client queries and issues. Job Requirements Strong knowledge of retail mortgages and related products. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with cross-functional teams and building strong relationships. Strong understanding of the BFSI industry and regulatory requirements.
Posted 3 weeks ago
0.0 - 5.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
1. Role: Collection Executive 2. Product: Personal loans, business loans 3. Experience:At least 2 years in collection executive role 4. Salary: 15,000 - 30,000 (basic salary+bonus) 5. Age Limit: >=18 6. Locations: Work from home
Posted 3 weeks ago
9.0 - 12.0 years
6 - 8 Lacs
Kochi, Hyderabad, Bengaluru
Work from Office
Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 6-7 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.
Posted 3 weeks ago
9.0 - 12.0 years
6 - 8 Lacs
Kochi, Ernakulam, Hyderabad
Work from Office
Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 6-7 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Tuni
Work from Office
Apac Financial Services Private Limited is looking for Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Vizianagaram
Work from Office
Apac Financial Services Private Limited is looking for Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
Eluru
Work from Office
Apac Financial Services Private Limited is looking for Collections Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
Tanuku
Work from Office
Apac Financial Services Private Limited is looking for Collections Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Madhira
Work from Office
Apac Financial Services Private Limited is looking for Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 3 weeks ago
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