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Jobs in mathura
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Radha Madhav Ventures
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CR Executive

CR Executive

Radha Madhav Ventures

4 - 6 years

|

0 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer relationship customer support customer service customer care customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1. Customer Interaction & Support

Act as the first point of contact for customers regarding queries, requests, or complaints.
Handle customer calls, emails, and face-to-face interactions professionally.
Ensure prompt responses and resolutions to customer concerns.

2. Relationship Management

Build and maintain strong relationships with customers.
Understand customer needs and ensure they are addressed effectively.
Provide regular updates to customers on their requests, services, or projects.

3. Post-Sales Service

Support customers after the sale/purchase, ensuring smooth onboarding.
Coordinate for documentation, agreements, payments, and service delivery.
Assist in problem-solving and ensure customer satisfaction at all stages.

4. Database & Records

Maintain updated records of customer interactions, transactions, and feedback.
Use CRM tools/software to track communication history.
Prepare reports on customer service activities and share insights with management.

5. Coordination with Internal Teams

Liaise with sales, operations, finance, and technical teams to resolve customer issues.
Communicate customer feedback and suggest improvements in service.
Ensure proper follow-up on customer commitments made by the company.

Preferred candidate profile

From Real Estate Sector

More Jobs at Radha Madhav Ventures

CR Executive

mathura

INR 0 - 0 Lacs

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Radha Madhav Ventures

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