CPAG UPSD Ahmedabad

Role Overview: As a part of this role, you will be responsible for various key tasks such as regular review of open complaints to ensure timely closure according to SLAs, achieving revenue targets, ensuring preventive maintenance adherence, and auditing service quality on a regular basis. Your role will also involve maintaining customer i-base hygiene, updating end user data in the system, and driving customer engagement to attain a high Customer Satisfaction Index (CSI). Furthermore, you will be expected to build strong relationships with customers by proactively addressing concerns and ensuring timely maintenance. Key Responsibilities: - Develop and maintain Channel infrastructure as per the expansion plan - Conduct regular visits to Channels to ensure high engagement and alignment with organizational objectives - Provide adequate resource support to help achieve committed SLAs - Ensure timely submission and processing of invoices of Channel Partners - Manage return of defective spares and settlement of warranty and other claims Qualifications Required: - Knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers - Technical knowledge about service offerings and channel management - Experience in vendor and business associate/dealer management - Proficiency in revenue generation (AMC, spare parts) - Excellent communication and presentation skills - Strong interpersonal and negotiation skills Additional Company Details: (if available) N/A,