Corporate Trainer (International BPO)

The Corporate Trainer in International BPO will be responsible for delivering impactful training programs for the BPO teams. You will enhance the performance, communication, and customer service skills of employees in voice and non-voice processes. Strong presentation, coaching, and communication skills are required along with a thorough understanding of international BPO operations and client expectations. Responsibilities include designing, developing, and delivering training programs for new and existing employees in various international BPO processes. You will conduct soft skills, communication, customer service, and product/process training for US/UK clients. Monitoring training effectiveness using KPIs, collaborating with Operations and Quality teams, providing coaching sessions, and maintaining training content are key aspects of the role. Additionally, you will facilitate refresher training sessions, stay updated with industry trends, and ensure high productivity and compliance. Requirements: - Bachelor's degree - 3+ years of training experience in International BPO - Excellent English command with neutral or international accent - Strong facilitation, presentation, and interpersonal skills - Proficiency in MS Office Suite and Learning Management Systems - Willingness to work night shifts Preferred qualifications include certifications in Corporate Training or Instructional Design, exposure to different geographies, and experience in quality or performance management. Key competencies for success in this role include strong communication, high energy, analytical approach, ability to engage learners, and problem-solving skills. This is a full-time, permanent position with benefits such as health insurance, paid time off, and provident fund. The work schedule may include day, night, rotational, or UK shifts, and proficiency in English is required. The work location is in person.,