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Synergy Maritime
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Coordinator - Sales & Service

Coordinator - Sales & Service

Synergy Maritime

0 - 4 years

4 - 5 Lacs

Kochi Chennai

Posted:1 day ago| Platform:

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Skills Required

Problem Solving Customer Support Time Management Flexible Adaptability Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Handle customer inquiries via CRM.
Prepare Quotes:
Generate accurate and detailed sales/service quotes based on customer requirements.
Issue Purchase Orders (POs):
Process and issue POs to suppliers and ensure all details are accurate and complete.
Execution:
Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.
Prepare Invoices:
Create and send invoices to accounts for further processing.
Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.
Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.
Follow up with customers post-purchase to ensure satisfaction and gather feedback.

Education Qualification:

Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/ B.SC Nautical Science.

Required Experience:

Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry.
Experience in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Sailing experience as a junior navigation office will be an added advantage.

Key Competencies:

Problem-Solving:
Ability to identify issues and resolve customer concerns effectively.
Time Management:
Efficient in managing time and prioritizing tasks to meet deadlines.
Interpersonal Skills:
Strong interpersonal skills to build and maintain relationships with customers and colleagues.
Adaptability:
Ability to adapt to changing priorities and work environments.
Flexibility:
Flexible to work after office hours and during weekend.

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