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Coordinator II, Disputes Collections

Coordinator II, Disputes Collections

Eyeota

1 - 2 years

3 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

usage sales compliance accounting artificial intelligence billing dnb inbound customer service analytics recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this position, you will answer a variety of phone calls and emails from our customers regarding processing payments, invoice & contract questions & initiating disputes. The ideal candidate for this position should have previous experience in an inbound customer service role and will possess excellent problem solving, verbal & written communication skills.

Key Responsibilities:

Day to day contact for AR related customer disputes- Liaison with assigned sales teams to resolve issues prohibiting customer payment
Perform compliance file reviews on a monthly basis. Review files with sales team and make determination on cancellations and bad debt
Ensure the receivable resolution policy and procedures are adhered to
Work with US finance billing teams to ensure compliance with collections and payment terms policies
Support the team leader and leader of credit/collections by absorbing day to day team, cross-business and other leadership tasks

Key Requirements:

1-2 years in AR disputes/credit and collection
Bachelor s degree in finance, accounting or a related field is preferred
Problem solving skills in a financially oriented environment
Proven oral and written communication skills
To meet deadlines and goals as an individual and function as a contributor in a team environment

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Coordinator II, Disputes Collections