Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Verint Financial Compliance
>
Conversation Experience Manager

Conversation Experience Manager

Verint Financial Compliance

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

translation automation ivr coding consulting javascript verint customer engagement open source python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

In this role, you will leverage advanced technical and linguistic skills tbecome an expert in our AI Orchestration platform: IVA Studio. You will build upon a deep expertise in Conversational AI and Generative AI thelp users and teams understand how tbest use IVA Studitools in their business, empowering them tsucceed independently and collaboratively. Your work will span departments, enabling you ttranslate complex technical concepts intpractical solutions that support customer and internal needs alike.

Key Responsibilities

Lead training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals.
Collaborate with Sales and Product teams talign learning initiatives with departmental goals and customer needs.
Build strategic partnerships with internal teams tco-create innovative learning solutions.
Troubleshoot challenges with customers, partners and internal teams and provide guidance toptimize their IVA solutions and encourage self-sufficiency.
Document processes, learning materials, and strategies with clarity and precision for all different levels.
Experiment with latest product releases and emerging technologies tcontinuously improve personal expertise and future learning experiences.
Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases.
Design and implement Retrieval-Augmented Generation (RAG) pipelines tenhance LLM performance with domain-specific knowledge.
Apply Model Customization Prompting (MCP) techniques including fine-tuning, prompt engineering, and instruction tuning toptimize model outputs.
Build and orchestrate Agentic AI systems, enabling autonomous agents tplan, reason, and act in complex environments.
Design and manage Agent-to-Agent (A2A) communication protocols for collaborative multi-agent systems.
Collaborate with cross-functional teams tintegrate AI capabilities intproducts and services, ensuring scalability and reliability.
Stay current with advancements in generative AI, agent frameworks (e g, LangChain, AutoGen, CrewAI), and foundation model APIs.
Evaluate and benchmark LLM performance using metrics such as factuality, coherence, latency, and cost-efficiency.
Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy.

Required Skills Capabilities

Conversational AI Implementation
: Proven success in deploying and supporting real-world IVA solutions.
AI Fluency
: Strong understanding of AI technologies with a proactive approach texperimentation and integration intIVA/IVR.
Programming Familiarity
: Comfortable with coding and scripting (especially JavaScript, Python, MQL) tsupport problem solving, optimization, and technical understanding in IVA Studio.
Technical Translation
: Skilled at translating complex technical language intclear, practical guidance for diverse audiences.
Instructional Design Enablement:
Ability tcreate engaging, effective learning experiences tailored tuser needs and business goals.
Documentation:
Ability tcreate clear, comprehensive, and scalable documentation.
Cross-Functional Collaboration
: Deep understanding of the goals, workflows and communication styles of Sales, Product, and Delivery.
User Enablement Expertise
: Experienced in consulting, troubleshooting, and guiding users through change with a focus on building confidence and independence.
Strong understanding of transformer architectures and LLM internals.
Experience with vector databases (e g, FAISS, Pinecone, Weaviate) for RAG implementations.
Familiarity with agent frameworks and orchestration tools.
Proficiency in Python and ML libraries (e g, Hugging Face, LangChain, OpenAI SDK).
Prior experience in deploying AI solutions in production environments.

Recommended Soft Skills Qualities

Empowerment-Focused Training
: Committed thelping people work independently, not just doing work for them.
Patience Support
: Approaches learning and troubleshooting with understanding and calm persistence.
Fearless Experimentation
: Willing ttry new approaches and technologies, embracing failure as part of growth.
Optimistic Problem-Solving
: Tackles challenges with a why notattitude, followed by thoughtful research tfind the best solution.
Curiosity Innovation
: Constantly seeks better ways tteach, communicate, and connect IVA capabilities treal-world needs.

More Jobs at Verint Financial Compliance

Associate Product Manager

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Senior Software Engineer - Full stack

Bengaluru

6.0 - 11.0 yrs

INR 9 - 14 Lacs

Specialist - Machine Learning and AI

Bengaluru

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Specialist - FP&A (Financial Analytics)

Bengaluru

5.0 - 8.0 yrs

INR 7 - 10 Lacs

Project Manager

Bengaluru

6.0 - 10.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Verint Financial Compliance

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Conversation Experience Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Conversational AI Implementation

AI Fluency

Programming Familiarity

Technical Translation

Instructional Design Enablement:

Documentation:

Cross-Functional Collaboration

User Enablement Expertise

Empowerment-Focused Training

Patience Support

Fearless Experimentation

Optimistic Problem-Solving

Curiosity Innovation

More Jobs at Verint Financial Compliance