Job
Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: The Senior Software Engineer is required ttake a holistic view and be engaged throughout the development lifecycle. They will participate in and occasionally drive all our R&D activities. Subject ttheir specialization, they will be involved in the design, development, testing, publishing, and/or support of different cloud-based products and solutions. This role will work closely with a global team of engineers tbuild robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while providing guidance tassociate level engineers. Additionally, they will provide recommendations tmanagement as tprocess, technologies, or other improvements intended tbenefit productivity, efficiency and/or quality of the solutions developed by the team and occasionally lead the implementation of new solutions. Qualification: Relevant industry certifications (Azure/AWS/GCP certified AI Engineer) Bachelor s degree in computer science / engineering, or equivalent work experience. Software Engineer level of experience with exceptional Real-Time skills and enthusiasm Proven ability tself-manage and structure work, this must be demonstrated through clear examples in your application Product / Technical : Degree in Computer Science or Engineering or Equivalent with 6+ years of relevant experience working with C/C++, C#, PHP. Must have 4 t6 years of Linux C++ / C developer. Must have 4 t6 years of Windows C/ C#/.NET, Dependency Injection Experience with Service Bus, Test Driven development Must have strong background in muti-process / multi-threaded application design. Must be proficient in Linux (currently using EL9) - Development, Bash shell. Must have strong background using and/or implementing SIP, RTP, or other voice protocols. Working knowledge of Asterisk/FreeSwitch Experience with Machine Learning technologies, NLP, Python libraries (Pandas, Keras, TensorFlow etc.) Good understanding of Python libraries for machine learning, Computer vision, Speech Analytics and Deep Learning tools & techniques Working experience of AWS development will be an added advantage. Working knowledge of Cloud tools such as Kubernetes, and CI/CD tools such as Harness and/or Jenkins. Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie. Experience working JIRA and in an Agile team. Knowledge of front end technologies (React Js , Node Js, Java script) Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc. Experience with API / RESTful data services Experience using Postgres and SQL Server database technologies. Knowledge of VXML & IVR technologies/solutions Core Tasks: Support the IVR and Fonolproduct development and maintenance initiative. Ensuring global customer success. Initial ramp up is expected tbe based on small product issue resolution building tnew feature development. Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect tensure it does Develop features using best practices and ensure it fits with the architecture for the product Ensure the right work is being done, work with Team Lead tknow that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient Ensure design and implementation work meets the stakeholder s requirements Ensure that the feature design is correct for operations, as well as deployment and sustainability Ongoing evaluation (test) of feature design - proactively work with others tidentify issues or potential risk areas with the architecture (for example - performance) Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible Support departmental and team initiatives
