Business Consultants work with Verint Customer Analytics prospects, customers and our internal teams t drive maximum business impact via Verint Speech & Text Analytics software and practices. Through close work with sales teams and our clients, Business Consulting professionals identify business value creation opportunities, devise programs tdrive improvement, and hold primary responsibility for delivery of these programs. With a significant portion of this work performed on-site, you will work in an exciting, cross-functional environment: with the Verint Sales Team taccelerate sales cycles, alongside the Verint services teams tincrease the impact of our implementations, and harvest best practices and shape future versions of the Verint Customer Analytics products. Specialist knowledge of more than one of the following domains; Workforce Optimization; Speech Analytics, Text Analytics, Big Data Analytics, Quality Management, Process Automation and Feedback Management; and from select Industries: Financial Services, Telecommunications, Utilities, Retail or Healthcare, coupled with strong analytical skills. Expertise preferred in Operations functions (e.g., contact centers, back-office processes, value engineering) 7-10 years relevant work experience. 2-3 years in a business analysis or consulting role. PROFESSIONAL SKILL REQUIREMENTS: Strong leadership and strategic thinking: deliver clear, prescriptive consulting, manage tough audiences and scale from project level texecutive level well. Strong presence and presentation skills: demonstrate a persuasive ability talign audiences -- from project team, front line client employees, tsenior executive sponsors and stakeholders. Ability tplan and organize projects. Proven ability twork creatively and analytically in a structured problem-solving environment. Excellent communication (written and oral) and interpersonal skills. Good judgment with the ability tmake timely and sound decisions. Ability twork independently and as a member of various teams. Versatility, flexibility, and a willingness twork within constantly changing priorities with enthusiasm. Acute attention tdetails. LOCATION / TRAVEL: Position will be based in New Delhi / Bengaluru. This role will require 50% + travel, depending on home office location, client project locations, and project schedules. DUTIES AND RESPONSIBILITIES: Pre-Sales and During Implementation Work with key stakeholders tunderstand their objectives, and the challenges and issues facing their business, and translate these intrecommendations and solutions supported by sound financial analysis and business case development. Work in close partnership with the Verint Sales and Pre-Sales Teams tidentify opportunities, and communicate product and solution capabilities, relevance and value, thelp shape deals. Guide client teams through problem definition, issue identification and work plan development using structured problem solving principles and past experience. Lead business discovery and design consulting engagements tbuild a shared vision and operating model for the successful delivery of multi-product solutions based on customer value and success criteria. Work in close partnership with the Verint Professional Services group, using a holistic approach tthe deployment of Verint software that guides both Implementation Services and leads Project Success and Business Consulting Services. Work with the Professional Services teams, tdesign and lead business requirements definition, business and process change, guided analytics, and business change and readiness work streams, tdeliver the most successful solutions and accelerate time tvalue. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, provide recommendations and take ownership of actions. Create Success Action Plans specific tindividual accounts designed tdrive improvement. Post-Implementation Lead the delivery of Client Success Action Plans and periodic follow-up engagements. Monitor achievement of defined client strategic, financial and operational benefits, ensuring planned business outcomes are achieved and helping tadjust programs if necessary, through remediation programs you deliver. Closely monitor adoption rates of assigned accounts; provide keen insight intexactly how customers are using our service, the pros and cons, anything we can dtimprove their ROI on the service. Gather and create best practices for implementing and using Verint Speech Analytics tbe disseminated tcustomers via content, conversations and presentations. Builds and maintains effective relationships at senior client management (GM, VP, Exec GM, etc.) level. stablishes him/herself as a trusted adviser. Develops, prepares and presents proposals and with Account Executives. Leads development of client needs based product demonstration across the entire Verint Customer Analytics suite. Displays and can communicate broad knowledge of all Verint Solutions applicable tclient needs. Leads the development of written material and presentations -- leads presentations as required. Leads overall analysis, problem solving and design for the project. Based on domain knowledge and customer learning, continuously develop and enhance repeatable success models that can be prescribed tthe customers. Develop community best practice sharing programs treach out ta wider customer base and promote learning within the customer base, and shape next practices for industry thought leadership.
At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: Position will serve as a Revenue Accountant within the Finance Function and will be responsible for performing assigned tasks as part of the regional revenue compliance team, specifically focused on accumulation and processing of SaaS usage transactions within the IVR business line in a timely and accurate manner. The Revenue Accountant will work with various internal departments tmaintain adherence taccounting guidelines, particularly in the area of revenue recognition. An undergraduate degree in Accounting/Finance/Information Technology from an accredited university or equivalent years of experience A minimum of 4 years of experience in accounting or finance with a demonstrated ability tperform high volume account reconciliations and monthly preparation of journal entries, variance analysis and supporting GL schedules Understanding of US GAAP and SaaS business model Familiarity with software and telecom industry Utilize established data sources tcompile customer, transaction, and usage information in an organized and efficient manner, and then transform this data intmonthly billing amounts by customer and application. Work with internal stakeholders tensure transaction source system remains up tdate with accurate and complete customer and billing information. Review, reconcile, and analyze telecom billings on a monthly basis. Facilitate accurate and timely booking and billing of IVR SaaS usage transactions. Analyze monthly usage fluctuations. Investigate and respond tusage and billing questions from both internal stakeholders and customers. Recommend changes timprove the efficiency and accuracy of various procedures. Assist with monthly, quarterly, and annual closing procedures. Complete ad hoc analyses as required
The Associate Software Team Lead is pivotal in steering a group of talented software engineers towards the successful execution of R&D projects. This role involves a blend of technical expertise and leadership skills tmanage the development lifecycle, mentor team members, and ensure that software deliverables are innovative, robust, and align with customer expectations. The Associate Team Lead acts as a bridge between the engineering team and senior management, translating business objectives inttechnical strategies, fostering a culture of continuous improvement, and maintaining a focus on both short-term milestones and long-term goals. Qualification: Relevant industry certifications (Azure/AWS certified professional) Bachelor s degree in computer science / engineering, or equivalent work experience. Software Engineer level of experience with exceptional Real-Time skills and enthusiasm Proven ability tself-manage and structure work, this must be demonstrated through clear examples in your application Product / Technical : Degree in Computer Science or Engineering or Equivalent with 10+ years of relevant experience working with C/C++, C#, PHP. Must have 6+ years of Linux C++ / C developer. Must have 6+ years of Windows C/ C#/.NET, Dependency Injection Experience with Service Bus, Test Driven development Must have strong background in muti-process / multi-threaded application design. Must be proficient in Linux (currently using EL9) - Development, Bash shell. Must have strong background using and/or implementing SIP, RTP, or other voice protocols. Working knowledge of Asterisk/FreeSwitch Experience with Machine Learning technologies, NLP, Python libraries (Pandas, Keras, TensorFlow etc.) Good understanding of Python libraries for machine learning, Computer vision, Speech Analytics and Deep Learning tools & techniques Working experience of Cloud (preferably AWS) is an added advantage. Working experience of Cloud (OKD / OpenShift preferred) development Working knowledge of Cloud tools such as Kubernetes, and CI/CD tools such as Harness and/or Jenkins. Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie. Experience working JIRA and in an Agile team. Knowledge of front end technologies (React Js , Node Js, Java script) Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc. Experience with API / RESTful data services Experience using Postgres and SQL Server database technologies. Knowledge of VXML & IVR technologies/solutions. Experience of voice & viderecording platforms is advantageous Good understanding of Computer Vision, Speech Analytics and Deep Learning tools & techniques Core Tasks: Lead and support the VASR and Fonolproduct development and maintenance, ensuring global customer success. Initial ramp up is expected tbe based on small product issue resolution building tnew feature development. Once team established and product knowledge at required level, lead the development and implementation of software projects from conception tdeployment. Provide technical expertise and guidance in software design, coding standards, and system integration. Participate in technical requirements though tdelivery Estimates take intconsideration all aspects of solution and are relatively accurate. Tasks and Defects are addressed proactively. Quality gates are met for deliverables. Champion agile development methodology within the development organization. Ensure customer success when called upon tassist in complex issues. Mentor Associate and Graduate Engineers. Ensure the quality and reliability of software through rigorous testing and code reviews. Encourage innovation and the exploration of new technologies tenhance product capabilities. Troubleshoot and resolve complex technical issues that arise during the development process. Manage the allocation of resources, including personnel and technology, toptimize productivity. Establish and monitor performance metrics tevaluate the success of software projects
The Software Architect is responsible for driving the technical roadmap and direction in all aspects of the development of platforms and applications in this multi-dimensional role. Subject to their specialization, they will lead the design, development, testing, publishing, and support of different cloud-based products and solutions. They will be providing subject matter expert for customer implementation and cloud platform support. They will be closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes. Role & responsibilities Participate in the development strategy and translate this to team and product goals. Lead timely and cost-effective development of product enhancements incorporating a clear vision and roadmap for the aligned engineering teams. Make decisions for the organisation based on the highest degree of technical complexity and through understanding the far-reaching implications across the organization. Manage and support with customer escalations when required to resolve complex issues and conflicts Take responsibility for technical implementation and decision making including the delivery of features Provide architectural input for product design to improve scalability, reliability, and adaptability of our product Create and manage the department KPIs to drive product release planning and implementation Work with Principal Engineers and Team Lead to define, document, and communicate a coherent feature design Preferred candidate profile Degree in Computer Science or Engineering or Equivalent with 15+ years of working Core Technology : Strong experience with Java (Springboot, JPA ), MERN (MongoDB, Express Js, React Js, Node Js) and/or Python. Extensive experience with microservices architecture, event driven architecture and RESTful APIs. FrontEnd: 8+ years of experience with Vue.js/React.js, JavaScript, HTML5, CSS, TypeScript, Node.js, RESTful Web Services, SQL (PostgreSQL/MySQL), and NoSQL (MongoDB / DynamoDB). 10+ Years of working experience in Web Technologies Solid understanding of Object Oriented Programming Language AI: 5+ years working experience with Python, Machine Learning technologies, NLP, Python libraries (Pandas, Keras, TensorFlow etc.) DevOps: Experience with cloud tools (Kubernetes, Docker, GitHub) and CI/CD tools (Harness, Jenkins). Monitoring /Observability: Strong knowledge of Monitoring Tools such as Datadog and/or OpsGenie. Cloud: Strong experience of Cloud (preferably AWS/Azure/GCP) is a must.
Apply Here:: https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2896/?utm_medium=jobshare&utm_source=External+Job+Share Job Description: The Team Lead , Software Engineer works in a software development team with members of the development organization, QE and Tier 3 Support and is responsible for the design, development, and the implementation of server-side software systems. The team lead works closely with management on departmental issues, with latitude for independent judgment and decision-making within defined guidelines. Principal Duties and Essential Responsibilities: Responsible for one or more product areas for Verints Enterprise product suite Develop and implement software development plans, processes, and procedures and ensures they are adhered to Lead in team activities Requirements gathering & analysis, Design/Architecture/Implementation/Testing and the related reviews Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software May serve in a scrum master role as part of the agile software development process Ensure the team achieves the agreed timelines and milestones, reliability & performance, quality measures and meets the overall acceptance criteria of their responsible product areas Analyze and resolve software development issues and needs in terms of the software's full life cycle Perform root cause analysis Minimum Requirements: BS in Computer Science, Software Engineering or other related degree 8+ years of software development experience 3+ years of Team Lead experience Expert in React.JS Strong proficiency in TypeScript with standard of ES6 In-depth knowledge of CSS, HTML, and any front-end languages Experience in performance optimization of web app Strong understanding of UI design patterns and best practices. Knowledge of HTTP/Rest-based protocols principals Strong proficiency with Jira/Confluence Hands on experience on design tools like Zeplin or Figma Familiarity with standard concepts, practices, and procedures within software design and development Knowledge of performance, testing frameworks including Cucumber, Playwright, Selenium Strong troubleshooting & debugging capabilities in an agile software development team environment Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects Successful completion of Verints background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification
Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1 and SEV2 depends on customer requirement. better scoring on RFA quality in terms of log collection, analysis, and problem description. measure based on IMS report Ability to handle special attention calls with PH and Regions without any hesitate. SME on minimum 4 to 5 products. ability to share knowledge share either by delivering training or through documentation. Should be able to assist jr. from the same team. Aligned with SLA for cloud and on premise. Handle any sev1 cases during the weekend and make sure the patches/installation go smooth technical support. Making decisions in timely and wisely Minimum Requirements: At least 5-9 years experience of providing technical support service to clients, preferably gained from within the Telecommunications. WFO SUITE consisting of the below products • Call Center recording / Quality monitoring / Work Force Management / Speech /Text /Voice Biometrics analytics / Encryption & Security etc . Sound Knowledge in databases (SQL server 2005, 2008, 2012 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries. Good communication and Analytical Skills End to end ownership for issues handling. Customer handling • Should be working during shifts Open to work in 24/7 environment. Resolve helpdesk issues including troubleshooting hardware and software issues. Provide exceptional customer service in person via phone and emails as appropriate. Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be added advantage. Good knowledge of Windows operating System (Active Directory, DNS, DHCP) would be plus. Knowledge on both architecture and functional aspects of Verint products or any similar products from NICE and ASPECT Significant understanding of networking and protocols (TCP/IP, SMTP, etc.) is preferred. Technical support or solution design role for an enterprise software company preferred. Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols preferred. Bachelors degree in Engineering, Computer Science or technical related field.
Key Responsibilities Training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Collaborate with Sales and Product teams talign learning initiatives with departmental goals and customer needs. Build strategic partnerships with internal teams tco-create innovative learning solutions. Troubleshoot challenges with customers, partners and internal teams and provide guidance toptimize their IVA solutions and encourage self-sufficiency. Document processes, learning materials, and strategies with clarity and precision for all different levels. Experiment with latest product releases and emerging technologies tcontinuously improve personal expertise and future learning experiences. Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases. Design and implement Retrieval-Augmented Generation (RAG) pipelines tenhance LLM performance with domain-specific knowledge. Apply Model Customization & Prompting (MCP) techniques including fine-tuning, prompt engineering, and instruction tuning toptimize model outputs. Build and orchestrate Agentic AI systems, enabling autonomous agents tplan, reason, and act in complex environments. Design and manage Agent-to-Agent (A2A) communication protocols for collaborative multi-agent systems. Collaborate with cross-functional teams tintegrate AI capabilities intproducts and services, ensuring scalability and reliability. Stay current with advancements in generative AI, agent frameworks (e.g., LangChain, AutoGen, CrewAI), and foundation model APIs. Evaluate and benchmark LLM performance using metrics such as factuality, coherence, latency, and cost-efficiency. Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy. Required Skills & Capabilities Conversational AI Implementation : Proven success in deploying and supporting real-world IVA solutions. AI Fluency : Strong understanding of AI technologies with a proactive approach texperimentation and integration intIVA/IVR. Programming Familiarity : Comfortable with coding and scripting (especially JavaScript, Python, MQL) tsupport problem solving, optimization, and technical understanding in IVA Studio. Technical Translation : Skilled at translating complex technical language intclear, practical guidance for diverse audiences. Instructional Design & Enablement: Ability tcreate engaging, effective learning experiences tailored tuser needs and business goals. Documentation: Ability tcreate clear, comprehensive, and scalable documentation. Cross-Functional Collaboration : Deep understanding of the goals, workflows and communication styles of Sales, Product, and Delivery. User Enablement Expertise : Experienced in consulting, troubleshooting, and guiding users through change with a focus on building confidence and independence. Strong understanding of transformer architectures and LLM internals. Experience with vector databases (e.g., FAISS, Pinecone, Weaviate) for RAG implementations. Familiarity with agent frameworks and orchestration tools. Proficiency in Python and ML libraries (e.g., Hugging Face, LangChain, OpenAI SDK). Prior experience in deploying AI solutions in production environments. Recommended Soft Skills & Qualities Empowerment-Focused Training : Committed thelping people work independently, not just doing work for them. Patience & Support : Approaches learning and troubleshooting with understanding and calm persistence. Fearless Experimentation : Willing ttry new approaches and technologies, embracing failure as part of growth. Optimistic Problem-Solving : Tackles challenges with a why notattitude, followed by thoughtful research tfind the best solution. Curiosity & Innovation : Constantly seeks better ways tteach, communicate, and connect IVA capabilities treal-world needs.
Principal Duties and Essential Responsibilities: Supervise teams within the software development function Responsible for one or more product areas for Verint s Enterprise product suite Develop and implement software development plans, processes, and procedures and ensures they are adhered to Lead in team activities - Requirements gathering & analysis, Design / Architecture / Implementation / Testing and the related reviews Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software May serve in a scrum master role as part of the agile software development process Ensure the team achieves the agreed timelines and milestones, reliability & performance, quality measures and meets the overall acceptance criteria of their responsible product areas Evaluate results with stakeholders to determine if organizational objectives are being met Analyze and resolve software development issues and needs in terms of the softwares full life cycle Perform root cause analysis Act as a point of contact and escalation for the team/function Minimum Requirements: BS in Computer Science, Software Engineering or other related degree 8+ years of software development experience 3+ years of Team Lead experience Expert in React.JS Strong proficiency in TypeScript/JavaScript with standard of ES6 In-depth knowledge of CSS, HTML, and any front-end languages Experience in performance optimization of web app Strong understanding of UI design patterns and best practices. Knowledgeof HTTP/Rest-based protocols principals Strong proficiencywith Jira/Confluence Hands on experience on design tools like Zeplin or Figma Familiarity with standard concepts, practices, and procedures within software design and development Knowledge of performance, testing frameworks including Cucumber, Playwright, Selenium Strong troubleshooting & debugging capabilities in an agile software development team environment Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects Successful completion of Verint s background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Preferred Requirements: Advanced degree preferred Managed projects in React Framework with Redux. In-depth knowledge of UI development and with backend application Integration. Experience with private/public cloud platforms AWS, Azure or GCP Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams Excellent organization, time management, and project leadership skills Excellent written and verbal communication skills Adheres to strict deliverable deadlines while able to multi-task Proficiency with SQL databases, such as MSSQL, PostgreSQL. Experience in DB schema design. Minimum Requirements: BS in Computer Science, Software Engineering or other related degree 8+ years of software development experience 3+ years of Team Lead experience Expert in React.JS Strong proficiency in TypeScript/JavaScript with standard of ES6 In-depth knowledge of CSS, HTML, and any front-end languages Experience in performance optimization of web app Strong understanding of UI design patterns and best practices. Knowledgeof HTTP/Rest-based protocols principals Strong proficiencywith Jira/Confluence Hands on experience on design tools like Zeplin or Figma Familiarity with standard concepts, practices, and procedures within software design and development Knowledge of performance, testing frameworks including Cucumber, Playwright, Selenium Strong troubleshooting & debugging capabilities in an agile software development team environment Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects Successful completion of Verint s background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Principal Duties and Essential Responsibilities: Supervise teams within the software development function Responsible for one or more product areas for Verint s Enterprise product suite Develop and implement software development plans, processes, and procedures and ensures they are adhered to Lead in team activities - Requirements gathering & analysis, Design / Architecture / Implementation / Testing and the related reviews Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software May serve in a scrum master role as part of the agile software development process Ensure the team achieves the agreed timelines and milestones, reliability & performance, quality measures and meets the overall acceptance criteria of their responsible product areas Evaluate results with stakeholders to determine if organizational objectives are being met Analyze and resolve software development issues and needs in terms of the softwares full life cycle Perform root cause analysis Act as a point of contact and escalation for the team/function Minimum Requirements: BS in Computer Science, Software Engineering or other related degree 8+ years of software development experience 3+ years of Team Lead experience Expert in React.JS Strong proficiency in TypeScript/JavaScript with standard of ES6 In-depth knowledge of CSS, HTML, and any front-end languages Experience in performance optimization of web app Strong understanding of UI design patterns and best practices. Knowledgeof HTTP/Rest-based protocols principals Strong proficiencywith Jira/Confluence Hands on experience on design tools like Zeplin or Figma Familiarity with standard concepts, practices, and procedures within software design and development Knowledge of performance, testing frameworks including Cucumber, Playwright, Selenium Strong troubleshooting & debugging capabilities in an agile software development team environment Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects Successful completion of Verint s background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Preferred Requirements : Advanced degree preferred Managed projects in React Framework with Redux. In-depth knowledge of UI development and with backend application Integration. Experience with private/public cloud platforms AWS, Azure or GCP Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams Excellent organization, time management, and project leadership skills Excellent written and verbal communication skills Adheres to strict deliverable deadlines while able to multi-task Proficiency with SQL databases, such as MSSQL, PostgreSQL. Experience in DB schema design.
Minimum Requirements: 12+ years of experience in design and development of large-scale applications A degree or post graduate qualification in Computer Science or Software Engineering at 2:1 or above Strong hands-on experience in Core Java (mandatory) Solid understanding of cloud platforms : AWS, GCP, and Azure Working knowledge of DevOps essentials (CI/CD, monitoring, containerization) Experience with microservices , Kubernetes, and cloud-native design Proven ability to mentor engineers and lead by example Strong problem-solving skills and experience handling customer escalations Exposure to SaaS product development (preferred) Experience in a fast-paced, distributed global environment Able to work independently under general direction towards predetermined longer-term goals take ownership and drive to resolution Evidence of suitably complex requirements which have been designed by yourself Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint s objectives Experience of software development within a team Understanding of software development life cycle methodologies Passionate about customer success Curious, interested in new products and technologies Engages quickly, remains highly engaged regardless of frustrations and obstacles Motivated, eager to learn and demonstrate value, able to learn independently, researches via multiple sources and finds information as needed Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required Demonstrable examples of good work ethic Principal Duties and Essential Responsibilities: Ensuring the overarching product processes and structures are working well and that the methodology and documentation is being followed by all parties Manage and support with customer escalations when required to resolve complex issues and conflicts Lead timely and cost-effective development of product enhancements incorporating a clear vision and roadmap for the aligned engineering teams Distill requirements from feature level into implementation level tasks Take responsibility for technical implementation and decision making including the delivery of features Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design Ability to assist others throughout the team to grow key skills, and when necessary to address issues and risks. Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement, led by example Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design Review documentation and guides created by more junior members of the team Ensure design and implementation work meets the stakeholder s requirements Work with Product Management to understand requirements, and what benefits they give to the product Ensure stakeholders understand feature architecture (at the necessary level of detail) Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
Project Manager is responsible for planning, organizing, and directing the completion of projects, ensuring they are on time, on budget, and within the define statement of work. PM is responsible for requesting resources from respective resource managers, Schedulign Monitoring of the assignments for the project/s and make sure of the assigned work completion, send out the progress updates tstakeholders both internal and external and be the driving force for project completions. Validation of resources timecards and approvals on-time, periodical billings of milestones / monthly basis billings, forecasting of the consumable time of resources on monthly and quarterly basis helping PMO on monthly and quarterly projections of revenue generation. This role should be familiar with the processes of Project Management, preferably the PMI defined PMBOK processes. PM should be knowledgeable tinterface with customer/s and PSDs and confident enough tlead the discussions with customer. Customer management is the key expectation of the candidates. Working experience on SaaS / Cloud projects would be added advantage. Great interpersonal skills, good written and verbal communication, and a strong team-working attitude is expected. Should be good at problem solving, change management process, Project Closure process and the obligations involved in project life cycle. Experienced in working closely with customers, should be an effective communicator with stakeholders and Business, able twork in a fast paced and challenging environment and should be able tmultitask and be proactive. Should be willing twork in night shift, work from office on Hybrid model (minimum 3 days work from office). Key Experience Qualification Required Any Bachelor s (B.E/ B.Tech / B.Sc) or master s degree (M.E / M.Tech or MBA) 8+ Years of overall experience Min. 3 years experience working as a Project Manager Strong Customer management experience Experience working on Tableau and Power BI platform Dashboards and Reporting, Proficiency in Microsoft Excel and Office tools. Good experience of Enterprise Service Architect / Business Development / Consulting Strong Analytical Skills and Logical Thinking Certifications: PMP, CAPM, PRINCE2 Practitioner, Certified Scrum Master
Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1 and SEV2 depends on customer requirement. better scoring on RFA quality in terms of log collection, analysis, and problem description. measure based on IMS report Ability to handle special attention calls with PH and Regions without any hesitate. SME on minimum 4 to 5 products. ability to share knowledge share either by delivering training or through documentation. Should be able to assist jr. from the same team. Aligned with SLA for cloud and on premise. Handle any sev1 cases during the weekend and make sure the patches/installation go smooth technical support. Making decisions in timely and wisely Minimum Requirements: At least 5-9 years experience of providing technical support service to clients, preferably gained from within the Telecommunications. WFO SUITE consisting of the below products Call Center recording / Quality monitoring / Work Force Management / Speech /Text /Voice Biometrics analytics / Encryption & Security etc . Sound Knowledge in databases (SQL server 2005, 2008, 2012 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries. Good communication and Analytical Skills End to end ownership for issues handling. Customer handling Should be working during shifts Open to work in 24/7 environment. Resolve helpdesk issues including troubleshooting hardware and software issues. Provide exceptional customer service in person via phone and emails as appropriate. Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be added advantage. Good knowledge of Windows operating System (Active Directory, DNS, DHCP) would be plus. Knowledge on both architecture and functional aspects of Verint products or any similar products from NICE and ASPECT Significant understanding of networking and protocols (TCP/IP, SMTP, etc.) is preferred. Technical support or solution design role for an enterprise software company preferred. Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols preferred. Bachelors degree in Engineering, Computer Science or technical related field.
Role Summary: Project Manager is responsible for planning, organizing, and directing the completion of projects, ensuring they are on time, on budget, and within the define statement of work. PM is responsible for requesting resources from respective resource managers, Schedulign Monitoring of the assignments for the project/s and make sure of the assigned work completion, send out the progress updates tstakeholders both internal and external and be the driving force for project completions. Validation of resources timecards and approvals on-time, periodical billings of milestones / monthly basis billings, forecasting of the consumable time of resources on monthly and quarterly basis helping PMO on monthly and quarterly projections of revenue generation. This role should be familiar with the processes of Project Management, preferably the PMI defined PMBOK processes. PM should be knowledgeable tinterface with customer/s and PSDs and confident enough tlead the discussions with customer. Customer management is the key expectation of the candidates. Working experience on SaaS / Cloud projects would be added advantage. Great interpersonal skills, good written and verbal communication, and a strong team-working attitude is expected. Should be good at problem solving, change management process, Project Closure process and the obligations involved in project life cycle. Experienced in working closely with customers, should be an effective communicator with stakeholders and Business, able twork in a fast paced and challenging environment and should be able tmultitask and be proactive. Should be willing twork in night shift, work from office on Hybrid model (minimum 3 days work from office). Key Experience Qualification Required Any Bachelor s (B.E/ B.Tech / B.Sc) or master s degree (M.E / M.Tech or MBA) 8+ Years of overall experience Min. 3 years experience working as a Project Manager Strong Customer management experience Experience working on Tableau and Power BI platform Dashboards and Reporting, Proficiency in Microsoft Excel and Office tools. Good experience of Enterprise Service Architect / Business Development / Consulting Strong Analytical Skills and Logical Thinking Certifications: PMP, CAPM, PRINCE2 Practitioner, Certified Scrum Master
Educational Qualifications: An undergraduate degree in computer science, engineering, or a similar discipline. Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability tgain consensus of others, proven leadership skills Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. Provide best practice, optimization and assessment consulting. Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts. Schedule and organize events related tthe Application consultancy. Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal. Configure, review, and test configuration and usage of Verint Applications. Create, review, and update documentation. Provide regular updates tcustomers with progress. Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts. Provide thorough and complete documentation of the consultancy events and results. Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. Deliver Instructor Led Training tour customers for Verint solutions. Other responsibilities as assigned by management.
Key Responsibilities Lead training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Collaborate with Sales and Product teams talign learning initiatives with departmental goals and customer needs. Build strategic partnerships with internal teams tco-create innovative learning solutions. Troubleshoot challenges with customers, partners and internal teams and provide guidance toptimize their IVA solutions and encourage self-sufficiency. Document processes, learning materials, and strategies with clarity and precision for all different levels. Experiment with latest product releases and emerging technologies tcontinuously improve personal expertise and future learning experiences. Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases. Design and implement Retrieval-Augmented Generation (RAG) pipelines tenhance LLM performance with domain-specific knowledge. Apply Model Customization Prompting (MCP) techniques including fine-tuning, prompt engineering, and instruction tuning toptimize model outputs. Build and orchestrate Agentic AI systems, enabling autonomous agents tplan, reason, and act in complex environments. Design and manage Agent-to-Agent (A2A) communication protocols for collaborative multi-agent systems. Collaborate with cross-functional teams tintegrate AI capabilities intproducts and services, ensuring scalability and reliability. Stay current with advancements in generative AI, agent frameworks (e g, LangChain, AutoGen, CrewAI), and foundation model APIs. Evaluate and benchmark LLM performance using metrics such as factuality, coherence, latency, and cost-efficiency. Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy. Required Skills Capabilities Conversational AI Implementation : Proven success in deploying and supporting real-world IVA solutions. AI Fluency : Strong understanding of AI technologies with a proactive approach texperimentation and integration intIVA/IVR. Programming Familiarity : Comfortable with coding and scripting (especially JavaScript, Python, MQL) tsupport problem solving, optimization, and technical understanding in IVA Studio. Technical Translation : Skilled at translating complex technical language intclear, practical guidance for diverse audiences. Instructional Design Enablement: Ability tcreate engaging, effective learning experiences tailored tuser needs and business goals. Documentation: Ability tcreate clear, comprehensive, and scalable documentation. Cross-Functional Collaboration : Deep understanding of the goals, workflows and communication styles of Sales, Product, and Delivery. User Enablement Expertise : Experienced in consulting, troubleshooting, and guiding users through change with a focus on building confidence and independence. Strong understanding of transformer architectures and LLM internals. Experience with vector databases (e g, FAISS, Pinecone, Weaviate) for RAG implementations. Familiarity with agent frameworks and orchestration tools. Proficiency in Python and ML libraries (e g, Hugging Face, LangChain, OpenAI SDK). Prior experience in deploying AI solutions in production environments. Recommended Soft Skills Qualities Empowerment-Focused Training : Committed thelping people work independently, not just doing work for them. Patience Support : Approaches learning and troubleshooting with understanding and calm persistence. Fearless Experimentation : Willing ttry new approaches and technologies, embracing failure as part of growth. Optimistic Problem-Solving : Tackles challenges with a why notattitude, followed by thoughtful research tfind the best solution. Curiosity Innovation : Constantly seeks better ways tteach, communicate, and connect IVA capabilities treal-world needs.
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