About Us : Verint is at the forefront of innovation, leveraging cutting-edge AI technology to drive transformative solutions. Our mission is to ensure our AI platforms are not only powerful and scalable but also meet the highest standards of ethical compliance and regulatory requirements. Join us to make an impact on a rapidly evolving industry. Show more Show less
The Operational Risk Management and Compliance Analyst role is a member of the Operational Risk Management and Compliance team reporting to the Manager, Operational Risk Management. As a member of this team, this role will work on Operational Risk Management. This role will assist in Risk Identification, Documentation, Assessment, and Remediation. The Analyst will develop, and implement, compliance programs and initiatives including annual and ad hoc programs, initiatives, projects associated with multiple business lines and may involve state, federal or international regulations. These programs and initiatives involve partnering with internal department interfaces, external stakeholders, and IT. Show more Show less
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
You should possess a bachelor's degree and at least 8 years of proven experience as a ServiceNow Developer, demonstrating a strong understanding of the platform's architecture and capabilities. In lieu of a degree, additional years of experience may be considered. Your background should include a minimum of 6 years of experience in design, development, and support, as well as at least 4 years of experience in leading software development projects. It is essential to have hands-on ServiceNow development experience across multiple modules, particularly in Hardware Asset Management (HAM), Configuration Management Database (CMDB), and Customer Service Management (CSM). Additionally, familiarity with IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) is required. Excellent communication and organizational skills are a must, along with the ability to support development in an Agile framework. You should actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow, documenting development progress, and collaborating across platform teams. Hands-on experience with ServiceNow custom-scoped application development is also necessary. As a Senior ServiceNow Developer, you will be responsible for exhibiting exceptional customer service and teamwork, collaborating effectively with clients and vendors to achieve mission success. You should maintain a strong commitment to delivering high-quality products and services while effectively conveying key ideas and gathering actionable feedback from cross-functional team members and stakeholders. Demonstrating strong creativity, collaboration, and clarity in communication is essential. Your responsibilities will also include identifying risks and challenges, performing qualitative and quantitative analyses, evaluating alternatives, and providing well-informed recommendations. It will be crucial to gather and document business and system requirements, support the development of use cases and testing procedures, and ensure product functionality, debugging, and testing are completed before production deployment. You will assist in the design, management, and implementation of ServiceNow, working on large-scale projects in diverse team environments with a focus on ServiceNow tools and techniques. Your experience with JavaScript/GLIDE, HTML5, Angular JS, jQuery, and CSS will be valuable, as you design, configure, and implement environments for applications, engineer suitable release management procedures, and provide production support. Additionally, you will design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting, as well as design and develop automation workflows, perform unit tests, and conduct reviews to ensure work aligns with coding standards and best practices for platform performance. Experience using Flow Designer, integration experience, collaboration with the team on software design, providing accurate work estimates, and implementing new features will be part of your responsibilities. You will also liaise with other development, infrastructure, and operations teams, ensuring all security policies and practices are adhered to during development and that all created development aligns with ServiceNow Technical Best Practices.,