Contact Centre Representative

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative

In this role, you will:

• Answers or makes phone calls and responds to email - mailbox management from our HSBC customers in a polite and friendly way, instilling customer confidence.
• Resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and certifies customer understanding of those products.
• Take measures to provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
• Generating customer loyalty through strong knowledge of key products and services.

To be successful, you will:

• Should be a Graduate and 2 to 4 years of experience in Customer Experience.
• Owns and resolves issues and understands how and when to escalate.
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values.
• Excellent email writing and verbal communication skills.
• Good prioritizing, planning and organizing skills. Domain Knowledge required.
• Excellent communication skills and is polite and friendly at all times.
• Ability to work in a high-volume, fast paced environment is required.

***Issued By HSBC Electronic Data Processing (India) Private LTD***