Contact center voice engineer

You will be joining Casagrand Builder Private Limited in Chennai as a Contact Center Voice Engineer. In this full-time on-site role, your primary responsibilities will include troubleshooting, managing IVR systems, overseeing Voice over IP (VoIP) technologies, handling telephony systems, and optimizing network performance. To excel in this position, you should possess strong troubleshooting skills and IVR management expertise. Experience with CTI integrated with any CRM, along with being a Telecom specialist, will be beneficial. Proficiency in Voice over IP (VoIP) and Telephony systems is essential, as well as a solid background in networking and relevant experience in the field. As a Contact Center Voice Engineer, your role will require you to have excellent analytical and problem-solving abilities. Effective communication and collaboration skills are also crucial for successful performance in this position. Holding a relevant certification in networking or telecommunications, combined with a Bachelor's degree in Computer Science, Information Technology, or a related field, will further strengthen your candidacy for this role.,