1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

Role Overview: As a Five9 Administrator, you will be responsible for the administration, troubleshooting, and enhancement of Five9 cloud-based contact center solutions, particularly Intelligent Virtual Agents (IVA). Your deep technical expertise will be utilized to diagnose and resolve issues related to carriers, desktops, SIP, Five9, and Teams Phone environments. Given the critical nature of IVR and telecommunication in the business operations, 24x7 support is expected from you. Key Responsibilities: - Administer and troubleshoot Five9 cloud-based contact center solutions, with a focus on IVA - Diagnose and resolve issues across carriers, desktops, SIP, Five9, and Teams Phone environments -...

Posted 1 month ago

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Dialer Manager Demandlane

5.0 - 10.0 years

10 - 20 Lacs

noida

Work from Office

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and ...

Posted 3 months ago

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Contact center voice engineer Casagrand Builder Private Limited

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be joining Casagrand Builder Private Limited in Chennai as a Contact Center Voice Engineer. In this full-time on-site role, your primary responsibilities will include troubleshooting, managing IVR systems, overseeing Voice over IP (VoIP) technologies, handling telephony systems, and optimizing network performance. To excel in this position, you should possess strong troubleshooting skills and IVR management expertise. Experience with CTI integrated with any CRM, along with being a Telecom specialist, will be beneficial. Proficiency in Voice over IP (VoIP) and Telephony systems is essential, as well as a solid background in networking and relevant experience in the field. As a Contac...

Posted 4 months ago

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