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Contact Center Specialist

Contact Center Specialist

Capgemini

4 - 9 years

6 - 11 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

ucce cucm cti sip cvp flooring cisco unified communications ivr shuttering cisco voip cisco ip telephony ipt branch management center management icm voice gateways cisco call manager voip brick work h323

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

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Capgemini

www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

Key People

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Chief Executive Officer
Carole Ferrand

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Gerry McAvoy

Group Executive Vice President
Kakha Tskhakaia

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