Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
Piramal Realty
>
Contact Center

Contact Center

Piramal Realty

2 - 6 years

6 - 10 Lacs

Mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

Inbound Customer Service Inbound Calls Query Management Telecalling Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose:

To efficiently handle inbound customer queries related to Piramal Realtys services and projects, ensuring timely resolution and excellent customer experience.

Key Responsibilities:

Receive and respond promptly to inbound customer queries via phone, email, or chat.
Document and track all customer interactions, complaints, and requests in the CRM system.
Coordinate with sales, finance, operations, and other internal teams to resolve customer issues effectively.
Provide accurate information about projects, payment plans, and company policies.
Escalate unresolved issues to higher management when necessary.
Maintain daily reports and records of interactions and resolutions.
Adhere to the company’s quality and service standards.
Continuously update knowledge of products, services, and process changes.

Skills & Qualifications:

Minimum educational qualification: [Typically 10+2 or graduate]
Good communication skills in English (verbal & written)
Customer-oriented attitude with patience and problem-solving skills
Basic computer skills; familiarity with CRM tools is a plus
Ability to work in a fast-paced environment with six working days

Work Environment and Schedule:

6-day work week with designated weekly off
Work hours may include shift timings depending on business needs
Employment on third-party payroll, salary and benefits managed by payroll agency

More Jobs at Piramal Realty

Senior Manager / AVP - (Site) Planning

Mumbai

10 - 15 yrs

INR 15 - 30 Lacs

Project Architect

Mumbai, Maharashtra, India

6.0 - 10.0 yrs

Salary: Not disclosed

Senior Planning Manager

Mumbai

10.0 - 15.0 yrs

INR 15 - 30 Lacs

Customer Experience Manager

Thane

3.0 - 8.0 yrs

INR 3 - 8 Lacs

Recruiter - Talent Acquisition

Mumbai

4.0 - 8.0 yrs

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.