Contact Center

Company Description

Brainsoft Consultants is a leading global manpower consulting firm with over 20 years of experience in providing innovative human resource solutions. Our mission is to help clients achieve tangible business results through people by delivering customized and creative manpower solutions. We provide comprehensive temporary and permanent manpower solutions to over 1000 clients in India and beyond. Our team is committed to high-quality services, setting industry standards, and delivering measurable outcomes. We work as a cohesive team with our clients to gain a deep understanding of their businesses and provide qualified staff that align with their goals and objectives.

Role Description

This is a full-time hybrid role for a Project Manager Contact Center located in New Delhi with some work-from-home flexibility. The day-to-day tasks will include overseeing expediting processes, managing projects, inspecting deliverables, and ensuring efficient logistics management. The Project Manager will be responsible for coordinating with team members and clients to ensure the timely and efficient completion of projects.

Qualifications

• Expeditor and Expediting skills
• Project Management skills
• Exp in contact Center - Genesys or NICE
• Exp in Genesys Cloud Cx
• Exp in Genesys AppFoundary
• Exp in BYOC Solution

Skillset Required:

• Strong project management skills
• Experience working with Contact Center (NICE or Genesys) platforms
• PMP certification mandatory
• Excellent communication skills, as this is a customer-facing role