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Consumer Platforms-Hyderabad-Digital Operations - Specialist

Consumer Platforms-Hyderabad-Digital Operations - Specialist

Goldman Sachs

1 - 2 years

10 - 11 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

risk management anti money laundering customer service asset management process enhancement documentation financial services fraud investigation excel operations dispute management kyc compliance fraud chargeback fraud detection powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

Determine action required based on established procedures to protect the Bank s assets, work with

supervisor on handling more complex cases

Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Eye for detail in investigations and identification of fraudulent activities
Knowledge of chargeback reason codes
Prearbitrate disputes that may need potentially more evidence from the acquirer bank
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

Asset Management Operations

SKILLS & EXPERIENCE WE RE LOOKING FOR

BASIC QUALIFICATIONS

Minimum graduation
1-2 years in disputes and chargeback process
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Strong understanding of the customer service experience
Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast -paced environment

PREFERRED QUALIFICATIONS

Bachelor s Degree
Fraud experience in financial services environmen

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Goldman Sachs

Financial Services

Goldman Sachs

hyderabad, telangana, india

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Consumer Platforms-Hyderabad-Digital Operations - Specialist