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For Employers

consultant

Tata Consultancy Services

0 years

4 - 9 Lacs

calcutta

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

reporting communication reports escalation management development logging support

Work Mode

On-site

Job Type

Part Time

Job Description

Experience Range: 10-14yrs

Location: Kolkata

Must Have:

Act as the initial point of contact for users reporting issues with Banner Student and ensuring customer satisfaction through effective communication and timely resolutions.
Provide daily, weekly reports on issues by status, age, and severities.
Escalation Management: Escalate unresolved incidents to L3 development teams, providing detailed information and contributing to the resolution process
Identifying and logging problem tickets for enhancements
Update knowledge base with new solutions, known errors and user guides
Educating users on how to avoid recurring issues
Banner Student L1/L2 Support role for P1 tickets will involve providing first-level technical support for critical, high-priority issues within Banner Student SIS.

Location

Kolkata

Job Function

TECHNOLOGY

Role

Functional Consultant

Job Id

383072

Desired Skills

Process Consultant

Desired Candidate Profile

Qualifications : BACHELOR OF SCIENCE ( B.Sc Degree )

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