What impact will you make
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.
The Team
Deloitte s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Learn more about Analytics and Information Management Practice
Work you ll do
- L1 Support
- Provide second-line technical support for issues escalated from L1 support teams.
- Ensure all incidents are logged, tracked, and updated in the ticketing system.
- Work closely with the Product Owner(s) to help prioritize and maintain the product backlog.
- Work with Development team for resolving blocking/urgent issues
- Work with Topic Owners and Development team for User Story Refinement
- Participate in sprint planning, daily stand-ups, touch point, intake and refinement meetings
- Perform initial analysis of the issue (Intake Meeting) and get all the data/details required for developing a solution from the end users(market)
- Deploying Urgent/Priority tasks provided by Development team
- Assist end users for any access related issues
- Collaborate external vendors/Topic Owners for complex issues that require advanced troubleshooting.
- Maintain clear communication/ transparency with users throughout the incident resolution process, providing updates as necessary.
- Monitor the IT environment for any recurring issues and suggest preventive measures.
- Updating the tickets when any tasks/bundle has been deployed to specific environment from the Release Management Team
- Monitor the progress of sprint work and escalate blockers as needed.
- Collaborate with stakeholders, including business leaders, Topic Owners, and users, to gather requirements and feedback.
Location and way of working:
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
Connect for impact
Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report .
Empower to lead
You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
Inclusion for all
At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
Drive your career
At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
Everyone s welcome entrust your happiness to us
Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you.
Interview tips
We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
