Concierge Manager (Private Jet Terminal)

VELVET — Concierge Manager (Private Jet Terminal — IGI, New Delhi)

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Role Overview

As the Concierge Manager at VELVET—India’s first ultra-luxury ground mobility brand—you will choreograph a flawless, door-to-door experience for UHNI and VIP guests. From tarmac reception to destination drop, you’ll deliver quiet, effortless luxury at IGI’s private terminal.

What you’ll do

• Guest Reception:

  Deliver an elegant, personalised welcome at the IGI private jet terminal; escort guests seamlessly from lounge/aircraft to vehicle.

• Operational Orchestration:

  Coordinate discreetly with chauffeurs, FBO/terminal teams, security and airport authorities for precision timing and zero friction.

• Personalised Touchpoints:

  Curate bespoke amenities—welcome notes, preferred beverages, in-car preferences, route briefings, last-mile requests.

• Brand Custodianship:

  Enforce VELVET standards across vehicle presentation, chauffeur etiquette & grooming; conduct pre-dispatch checks.

• Discreet Problem-Solving:

  Handle last-minute itinerary changes, weather diversions, baggage nuances, and VIP protocols with composure.

• Records & Compliance:

  Maintain arrival/departure logs, uphold SOPs and safety, and protect guest confidentiality at all times.

• Stakeholder Liaison:

  Serve as on-ground brand ambassador for hotel partners and FBO staff; ensure smooth handoffs and partner delight.

What you’ll need

• Education:

  Graduate/Diploma in Hospitality (IHM/reputed institutes preferred).

• Experience:

  3–5 years in luxury hotels, airlines, private aviation, or premium travel; concierge/guest relations/front office preferred.

• Attributes:

  Exceptional communication, immaculate grooming, high discretion, calm under pressure, instinct for luxury standards.

• Technical:

  MS Office/Google Workspace; booking/CRM tools.

• Languages:

  English fluency required; Hindi preferred; any foreign language is a plus.

• Clearances:

  Willingness to comply with airport/FBO security norms and background checks.

• Local Edge (Nice to Have):

  Familiarity with Delhi NCR luxury hotels and routes; prior IGI/FBO exposure.

Why VELVET

• Pioneer India’s premier ultra-luxury ground mobility experience.
• Operate in elite environments serving UHNI and global VIP clientele.
• Grow with a brand rapidly expanding across luxury travel & hospitality.

At VELVET, service is lived. Your presence is the luxury; your craft, timeless.

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