Concierge Manager (Private Jet Terminal)
VELVET — Concierge Manager (Private Jet Terminal — IGI, New Delhi) Location: IGI Airport, Private Jet Terminal (FBO), New Delhi Employment Type: Full-time | On-site | Rotational shifts aligned to private flight schedules Reports to: Head of Airport Operations Compensation: ₹6–9 LPA (CTC) , location-band dependent; benefits as per policy Role Overview As the Concierge Manager at VELVET—India’s first ultra-luxury ground mobility brand—you will choreograph a flawless, door-to-door experience for UHNI and VIP guests. From tarmac reception to destination drop, you’ll deliver quiet, effortless luxury at IGI’s private terminal. What you’ll do Guest Reception: Deliver an elegant, personalised welcome at the IGI private jet terminal; escort guests seamlessly from lounge/aircraft to vehicle. Operational Orchestration: Coordinate discreetly with chauffeurs, FBO/terminal teams, security and airport authorities for precision timing and zero friction. Personalised Touchpoints: Curate bespoke amenities—welcome notes, preferred beverages, in-car preferences, route briefings, last-mile requests. Brand Custodianship: Enforce VELVET standards across vehicle presentation, chauffeur etiquette & grooming; conduct pre-dispatch checks. Discreet Problem-Solving: Handle last-minute itinerary changes, weather diversions, baggage nuances, and VIP protocols with composure. Records & Compliance: Maintain arrival/departure logs, uphold SOPs and safety, and protect guest confidentiality at all times. Stakeholder Liaison: Serve as on-ground brand ambassador for hotel partners and FBO staff; ensure smooth handoffs and partner delight. What you’ll need Education: Graduate/Diploma in Hospitality (IHM/reputed institutes preferred). Experience: 3–5 years in luxury hotels, airlines, private aviation, or premium travel; concierge/guest relations/front office preferred. Attributes: Exceptional communication, immaculate grooming, high discretion, calm under pressure, instinct for luxury standards. Technical: MS Office/Google Workspace; booking/CRM tools. Languages: English fluency required; Hindi preferred; any foreign language is a plus. Clearances: Willingness to comply with airport/FBO security norms and background checks. Local Edge (Nice to Have): Familiarity with Delhi NCR luxury hotels and routes; prior IGI/FBO exposure. Why VELVET Pioneer India’s premier ultra-luxury ground mobility experience. Operate in elite environments serving UHNI and global VIP clientele. Grow with a brand rapidly expanding across luxury travel & hospitality. At VELVET, service is lived. Your presence is the luxury; your craft, timeless. Apply: Email hr@velvetexperience.com with subject “Concierge Manager — IGI (New Delhi)” . Add 4–5 lines on a time you turned a last-minute guest challenge into a seamless experience.
