Computing / System Support Engineer

We are looking for a highly talented Computing system Support Engineer to join our unique team.

Whats in it for you?

Provide Computing HW/System Support for our products installed at customer sites around the world, working with global support functions, R&D , SW, HW and Application teams to make sure our tools function as designed.

What you'llbedoing:

• Function as a technical support Tier for Computing issues
  • Work on all field Computing escalations that dont require design changes
  • Independently resolve customer complex issues by analyzing product and systematic issues (HW, IT, databases, network, storage)
  • Provide troubleshooting plans and technical solutions
  • Reproduce customer issues, find the root cause
  • Proactively identify points of failure, and drive for resolution
• Involvement in new Computing development s
  • Take part in Computing HW development road map milestones, new features and components reviews and demos
  • Provide support-related inputs to be included in next versions
  • Participate in new products introduction
• On-site Projects:
  • Perform new installations and upgrades
  • Troubleshoot complex cases and support local teams.
• Support Infrastructure:
  • Develop training programs for field engineers
  • Proactively drive support-related features development
  • Initiate Support-related Specs, improvements, utilities
  • Document solutions, procedures, best known methods

What you should have?

• At least 3 years experience in Computing Technical Support or a position of similar as Tier 3 at major OEMs (Original Equipment Manufacturer, like Dell, HP, IBM, NetApp,) Excellent time management, decision-making, prioritization and organization skills. Proven experience as a network/server engineer.
• Proven experience with Microsoft/ Linux operating systems. Team player with fantastic communication and collaboration skills Excellent English verbal and written Willingness to travel up to 30% Required education: Bachelor / masters degree in computer science and / or engineering and/or other technical degree

Advantage: previous experience as Professional Services/Post Sales Engineer/Technical Account Manager

Travel: