Computer support technician

Role Overview: As a Hardware and Software Support specialist, your primary responsibility will be to provide troubleshooting, installation, configuration, maintenance, and repair services for both hardware and software systems. You will be tasked with diagnosing and resolving issues related to operating systems, applications, and peripherals. Your role will also involve setting up new computers, peripherals, and software to ensure optimal performance, as well as performing routine maintenance tasks and fixing hardware malfunctions to keep systems online. Key Responsibilities: - Troubleshoot hardware and software problems, including operating systems, applications, and peripherals - Install and configure new computers, peripherals, and software for optimal performance - Perform routine maintenance tasks such as updating drivers, applying security patches, and backing up data - Repair hardware malfunctions, replace components, and ensure systems are back online quickly - Troubleshoot network connectivity issues including Wi-Fi, Ethernet, and VPN connections - Implement and maintain security measures to protect systems from malware and other threats - Provide user support by assisting end-users, answering questions, and guiding them through problem resolution - Assist in basic system administration tasks such as user account management and software distribution Qualifications Required: - Proven experience in troubleshooting hardware and software issues - Familiarity with setting up and configuring computers, peripherals, and software - Knowledge of routine maintenance tasks such as updating drivers and applying security patches - Ability to repair hardware malfunctions and replace components - Strong understanding of network connectivity troubleshooting and security measures - Excellent customer service skills and the ability to provide user support - Basic knowledge of system administration tasks such as user account management and software distribution (Note: Job Types include Full-time, Permanent, Fresher. Shift is Fixed shift. Work Days are Monday to Friday. Work Location is In person.),