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1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
You will be responsible for building and supporting the day-to-day operations of all laptops and desktops. Your role will involve providing IT support to customers, giving guidance and support as needed, and monitoring the queue for Incidents and Requests to ensure SLA's are maintained. Additionally, you will be in charge of maintaining the desktop/peripheral computing environment and supporting onsite clients and home office users. Strong soft skills and effective communication are essential for this role, along with the ability to lift 50lbs and a valid license. Your main responsibilities will include building and deploying Win7/Win10 machines with attention to deployment details for a positive End User Experience, installation, monitoring, and servicing desktop hardware, software, and peripherals, as well as troubleshooting incidents through to resolution. You will also provide support to remote users, manage inventory control, and asset management. As part of your key responsibilities, you will support, manage, optimize, and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements. You will develop and maintain service operations manual documentation, analyze service calls for incident data, and collaborate with other teams for issue resolutions. Additionally, you will be involved in asset management responsibilities, tracking equipment logistics, and providing guidance to clients and support projects in progress. To excel in this role, you should have solid knowledge of Windows (preferably version 10), the full Microsoft Office Suite, and hands-on hardware troubleshooting experience. Understanding technical manuals, procedural documentation, and OEM guides is crucial, along with knowledge of Active Directory, Skype, VPN, mobile device support, IMAC, SLA's, Asset management, ITIL, and network infrastructure. Basic knowledge of LAN/WAN setups, software distribution, patching, and imaging technologies is desirable. Preferred qualifications include an Associate's degree in an IT-related field and a minimum of 1 year experience providing end-user support for PC desktop and application software in a network environment.,
Posted 3 days ago
7.0 - 11.0 years
14 - 19 Lacs
Coimbatore
Work from Office
Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce About IBM - TBD Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients
Posted 1 week ago
7.0 - 11.0 years
14 - 19 Lacs
Pune
Work from Office
Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce About IBM - TBD Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients
Posted 1 week ago
12.0 - 15.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Date 21 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore were looking for JOB PURPOSE: Reporting to the Head Of EUC Operations , you will oversee End User Computing L3 activities across Alstom. Experience in the design and deployment of the following technologiesMicrosoft Windows 10/11, MECM, Intune, Autopilot, and Application Packaging. Key Responsibilities & Accountabilities: Design and deployment of solutions with Microsoft SCCM and Intune Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management Should have a deep knowledge in Software distribution using SCCM/Intune Should be able to create custom scripts for gathering the inventory from clients Should be able to handle test and release of applications and Patches using SCCM/Intune In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11 Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues Monitor the SNOW ticket queues, troubleshoot and resolve tickets Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads Create Low-Level Design Documents, Technical Documentation and Report creationfor multiple workplace services Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities Knowledge in PowerShell scripting for automating daily system administration tasks is preferred Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required Flexibility in managing global processes and being available on-call for emergency situations at all times Develop and implement high quality support services, knowledge base content, best practices and methodologies Excellent Communication skills; both oral and written Have efficient time management, attention to detail and critical thinking skills PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes: We are seeking a highly skilled and experienced Expert End User Computing (EUC) with 12-15 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of end-user computing technologies, strong problem-solving abilities, and a proven track record in managing complex IT. Should have good communication and vendor management skills to interact with business across the globe. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom Experience in ITIL processes and framework Ability to collaborate, influence and motivate cross-functional teams Team player Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated competency collaborative work with strong abilities in relationship management. Proven ability to work in global companies and delivering solutions across multiple geographies Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
NTT DATA is looking for a Configuration Senior Analyst -SCCM to join their team in Noida, Bangalore, Coimbatore, Tier 2 & Tier 3, Uttar Pradesh (IN-UP), India (IN). If you are someone with excellent knowledge of Software distribution and application deployments, working knowledge of current configuration management software like System Centre Configuration Manager (SCCM) & Intune, knowledge of Patch My PC, and deep expertise in Inventory Management, Software distribution, Patch Management using SCCM & Intune, then this role might be perfect for you. You should also have knowledge in Image Management using SCCM & Intune, be capable of developing custom deployment scripts (VBS, batch etc.), and have an understanding of Package server, Task server, PXE server concepts. Strong troubleshooting skills for both Windows server/client and Networking issues, server-side as well as client-side issues are essential. Additionally, you should be resilient in troubleshooting and able to create custom scripts for gathering inventory from clients, as well as handle the test and release of applications and Patches using SCCM. This role requires knowledge of SCCM & Intune Client management Suit all Levels, ability to generate custom reports using SQL queries or MYSQL, and a mid-level understanding of SCCM & Intune infrastructure, primary site servers, secondary site servers, and distribution points. To qualify for this position, you should have 5-6 years of relevant experience or an equivalent combination of education and work experience. Basic understanding of current scripting technologies and batch commands, basic knowledge of windows server administration including AD, domains, policies, and in-depth knowledge of configuration management principles and best practices are also necessary. Good communication and written skills are a must to succeed in this role. If you are looking to grow with a global innovator of business and technology services, NTT DATA, a $30 billion trusted company serving 75% of the Fortune Global 100, is the place for you. With experts in more than 50 countries and a strong partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in confidently moving into the digital future. Visit us at us.nttdata.com.,
Posted 2 weeks ago
3.0 - 8.0 years
10 - 14 Lacs
Pune
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Document and Reporting Compliance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of SAP Document and Reporting Compliance applications.- Collaborate with cross-functional teams to gather requirements and ensure project alignment.- Provide technical guidance and mentorship to junior team members.- Ensure compliance with industry standards and best practices in application development.- Conduct regular code reviews and performance evaluations to maintain high-quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Document and Reporting Compliance.- Strong understanding of SAP data structures and reporting functionalities.- Experience in SAP security and authorization concepts.- Knowledge of SAP BusinessObjects reporting tools.- Hands-on experience in SAP data extraction and transformation processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Document and Reporting Compliance.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 2 weeks ago
5.0 - 10.0 years
10 - 14 Lacs
Pune
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Document and Reporting Compliance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Showcasing your leadership skills, you will drive the team towards successful project completion and client satisfaction. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in project planning and execution- Ensure adherence to project timelines and quality standards- Facilitate communication between team members and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Document and Reporting Compliance- Strong understanding of compliance regulations and reporting standards- Experience in designing and implementing compliance solutions- Knowledge of SAP systems and reporting tools- Ability to analyze and interpret complex data- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Document and Reporting Compliance- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education
Posted 2 weeks ago
3.0 - 6.0 years
10 - 12 Lacs
Noida, Hyderabad
Work from Office
Role & responsibilities Excellent communication skills both written and verbal. High level of understanding and proven management of SCCM hierarchy Experience with MDM Platform Intune/Co-management. Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting. Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills. Strong analytical, troubleshooting, and problem-solving skills. Able to work effectively under deadlines in a fast-paced, changing environment. Ability to organize and manage multiple requests with frequently conflicting priorities. Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources. Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management. Added Advantage if candidate possess below Microsoft certificates: Installing and Configuring Windows Server 2012; Exam 70-410 (MCSE) Administering Windows Server 2012; Exam 70-411 (MCSA) Administering Microsoft System Center Configuration Manager and Cloud Services Integration; Exam 70-703 Microsoft SCCM Intune Certification; Exam 70-696 ITIL v4 Preferred candidate profile Responsible for managing and maintaining the SCCM/MECM hierarchy. Troubleshoot issues related to different SCCM/MECM components like, Management Point, Distribution Point, Reporting Services, Software Update Point, WSUS, Cloud Management Gateway, IBCM etc. Create Applications and Packages and deployment via SCCM and troubleshoot issues related to Application deployment, package deployment etc. Manage Endpoints and Servers using SCCM and troubleshoot Client related issues to ensure SCCM/MECM client health. Ensuring Servers and Endpoints are patched on monthly basis via SCCM/MECM with their standards. Should also be able to troubleshoot Software Update Point/WSUS and Client specific patching issues. Should have hands on experience with generating monthly reports through SSRS, create patching dashboard, client health dashboards and any other custom reports based on customer requirements. Should have basic understanding on concepts of Operating System Deployment. Should possess a fair technical understanding of task sequences and troubleshooting. Responsible for performing regular Intune/Co-Management related tasks like, Add Users, User Groups, Assign Intune licenses to Users, Device Enrollment etc. Responsible for managing MDM and MAM policies, customize company portal, assign apps to groups or users, configure app protection policies etc. Management of Incidents and Work Requests in ITSM tools like Service Now, BMC Remedy etc, ensuring SLA's and KPI's are achieved. Work closely with team members and collaborate with others to facilitate and achieve Team objectives or goals. #LI-KR2
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
uttar pradesh
On-site
NTT DATA is looking for a Configuration Senior Analyst -SCCM to join their team in Noida, Bangalore, Coimbatore, Tier 2 & Tier 3, Uttar Pradesh (IN-UP), India. As a Configuration Senior Analyst -SCCM, you will be responsible for various tasks related to Software distribution, application deployments, Patch Management, Inventory Management, Image Management, and troubleshooting Windows server/client and Networking issues. Key Responsibilities: - Excellent knowledge of Software distribution and application deployments. - Working knowledge of configuration management software such as System Centre Configuration Manager (SCCM) & Intune. - Deep understanding of Patch My PC. - Proficiency in Inventory Management, Software distribution, Patch Management using SCCM & Intune. - Knowledge of Image Management using SCCM & Intune. - Ability to develop custom deployment scripts (VBS, batch etc.). - Understanding of Package server, Task server, PXE server concepts. - Strong troubleshooting skills for Windows server/client and Networking issues. - Ability to create custom scripts for inventory gathering from clients. - Handling test and release of applications and Patches using SCCM. - Generating custom reports using SQL queries or MYSQL. - Mid-level knowledge about SCCM & Intune infrastructure, primary site servers, secondary site servers, and distribution points. Qualifications: - 5-6 years of relevant experience or equivalent combination of education and work experience. - Basic understanding of scripting technologies and batch commands. - Basic knowledge of windows server administration including AD, domains, policies, etc. - In-depth knowledge of configuration management principles and best practices. - Good communication and written skills. About NTT DATA: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure worldwide and a part of NTT Group, investing over $3.6 billion each year in R&D. Visit us at us.nttdata.com,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
NTT DATA is looking for a Configuration Senior Analyst -SCCM to join their team in Noida, Bangalore, Coimbatore, Tier 2 & Tier 3, Uttar Pradesh (IN-UP), India (IN). As a Configuration Senior Analyst -SCCM, you will be responsible for various tasks related to software distribution, application deployments, and configuration management using tools like System Centre Configuration Manager (SCCM) & Intune. Key Responsibilities: - Excellent knowledge of Software distribution and application deployments - Working knowledge of current configuration management software such as SCCM & Intune - Deep understanding of Inventory Management, Software distribution, and Patch Management using SCCM & Intune - Proficiency in Image Management using SCCM & Intune - Ability to develop custom deployment scripts (VBS, batch, etc.) - Understanding of Package server, Task server, PXE server concepts - Strong troubleshooting skills for Windows server/client and Networking issues - Experience in creating custom scripts for gathering inventory from clients - Handling test and release of applications and Patches using SCCM - Knowledge of SCCM & Intune Client management Suit at all Levels - Proficiency in generating custom reports using SQL queries or MYSQL - Mid-level knowledge about SCCM & Intune infrastructure including primary site servers, secondary site servers, and distribution points Qualifications: - 5-6 years of relevant experience or equivalent combination of education and work experience - Basic understanding of current scripting technologies and batch commands - Basic knowledge of windows server administration including AD, domains, policies, etc. - In-depth knowledge of configuration management principles and best practices - Good communication and written skills About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As a part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit their website at us.nttdata.com.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
NTT DATA is looking for a Configuration Senior Analyst -SCCM to join the team in Noida, Bangalore, Coimbatore, Tier 2 & Tier 3, Uttar Pradesh (IN-UP), India. As a Configuration Senior Analyst -SCCM, you will be responsible for tasks such as software distribution, application deployments, Patch My PC, inventory management, patch management, image management, and custom deployment scripts using tools like SCCM and Intune. The ideal candidate should have 5-6 years of relevant experience or an equivalent combination of education and work experience. You should have a strong understanding of software distribution, application deployments, and configuration management principles. Additionally, you must possess working knowledge of current configuration management software like System Centre Configuration Manager (SCCM) and Intune, as well as the ability to troubleshoot Windows server/client and networking issues. You will be expected to develop custom deployment scripts, handle test and release of applications and patches using SCCM, and generate custom reports using SQL queries or MYSQL. A basic understanding of scripting technologies, batch commands, and Windows server administration is required. Good communication and written skills are essential for this role. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. Join us in our mission to move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
thane, maharashtra
On-site
As a part of this role, you will be responsible for sending renewal proposals to customers, preparing internal CRM documents (STF/SSTF) upon receipt of orders, and coordinating with internal teams for invoicing and other order processing-related activities. Softcell Technologies, with a 30-year long journey, has developed significant expertise in addressing enterprise business challenges through a wide range of IT solutions. As a systems integrator, we specialize in providing comprehensive IT infrastructure solutions to enterprise customers nationwide. Our focus lies in delivering reliable solutions in IT security, data center technology, cloud management, and engineering solutions. Additionally, we are a prominent distributor of software and hardware solutions to organizations across various business verticals.,
Posted 3 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Coimbatore
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : Software Distribution & Patch management Experience: 5-8 Years
Posted 3 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Software Distribution & Patch management Experience: 3-5 Years
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Software Distribution & Patch management. Experience: 3-5 Years.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Coimbatore
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Software Distribution & Patch management. Experience: 5-8 Years.
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
BE/Btech, Graduate in Computer Science or equivalent Experience: PATCHING & SOFTWARE DISTRIBUTION MANAGEENGINE PLUS L2/L3 Job Title Patch Management & Software Distribution Proposed Grade Band B2/B3 Primary Skill (Technical Skill) EUC/VDI Secondary Skill (at least one) ManageEngine/Imaging/Mobility Educational Qualifications BE/Btech, Graduate in Computer Science or equivalent Experience Level 4 - 8 Years Experience: Job Description 4-8 years of experience in Desktop engineering Background and experience in large distributed desktop estate Hands on experience in ManageEngine plus Hands on experience in Software distribution, Patch Management using ManageEngine Ability to handle end to end patch management process Knowledge on operating system deployment (OSD) Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients. Test and release of applications and Patches using ManageEngine. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on ManageEngine client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries. Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting skills Knowledge on ManageEngine Infrastructure is a must. Experience on Incident, Request, Change and problem management. Knowledge on ITIL processes. Good to have Team lead experience Good to have Certification in ManageEngine Good to have- ManageEngine Infrastructure knowledge Good to have - knowledge on MDT, Active directory and related components Mandatory Skills: Software Distribution & Patch management. Experience: 3-5 Years.
Posted 3 weeks ago
7.0 - 10.0 years
4 - 8 Lacs
Chennai
Work from Office
SCCM L2 Job Title: Software Distribution Engineer Proposed Grade: Band B3 & B2 Primary Skill: Software Distribution & Patch Management, Windows, MECM, Intune Location: Bengaluru / Chenna Experince - 7- 10 years Rates including mark up - 130K/M - 140 K/M Experience: Proven experience in software distribution and patch management, particularly in Oracle JRE to Microsoft SDK migration. Strong knowledge of Windows operating systems and related technologies. Responsibilities: Perform software distribution and patch management tasks for Oracle JRE to Microsoft SDK migration. Ensure compatibility and functionality of distributed software on target systems. Collaborate with cross-functional teams to gather requirements and provide technical solutions. Troubleshoot and resolve issues related to software distribution and patch management. Maintain documentation and provide training to end-users as needed. Mandatory Skills: Software Distribution & Patch management.Experience3-5 Years.
Posted 3 weeks ago
4.0 - 9.0 years
8 - 12 Lacs
Mumbai
Work from Office
Alembic Group is looking for Manager - Distribution to join our dynamic team and embark on a rewarding career journey Distribution Strategy: Develop and implement distribution strategies that align with the organization's goals, ensuring timely and cost-efficient delivery Inventory Management: Oversee inventory levels, including forecasting demand, monitoring stock levels, and optimizing storage solutions to minimize carrying costs Logistics Coordination: Plan, coordinate, and optimize transportation, shipping, and delivery processes, including selecting carriers, negotiating contracts, and managing routes Team Leadership: Recruit, train, and manage a team of distribution staff, including warehouse personnel, drivers, and logistics coordinators Ensure the team operates efficiently and safely Quality Control: Implement quality control measures to ensure products meet established standards during the distribution process Distribution Network: Evaluate and optimize the distribution network, including warehouse locations and distribution centers, to enhance efficiency and reduce transportation costs Cost Management: Monitor and manage distribution budgets, seeking cost-saving opportunities while maintaining service quality Compliance: Ensure compliance with all relevant regulations, including safety and environmental standards, and oversee documentation and reporting requirements Customer Service: Maintain excellent customer service by addressing and resolving distribution-related issues promptly and professionally Technology Integration: Implement and leverage distribution management software and technologies to improve tracking, reporting, and overall efficiency Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of distribution operations and identify areas for improvement Supplier Relationships: Collaborate with suppliers and vendors to optimize supply chain operations, including lead times and delivery schedules
Posted 3 weeks ago
6.0 - 10.0 years
9 - 14 Lacs
Mumbai
Work from Office
Alembic Group is looking for Senior Manager - Distribution to join our dynamic team and embark on a rewarding career journey Distribution Strategy: Develop and implement distribution strategies that align with the organization's goals, ensuring timely and cost-efficient delivery Inventory Management: Oversee inventory levels, including forecasting demand, monitoring stock levels, and optimizing storage solutions to minimize carrying costs Logistics Coordination: Plan, coordinate, and optimize transportation, shipping, and delivery processes, including selecting carriers, negotiating contracts, and managing routes Team Leadership: Recruit, train, and manage a team of distribution staff, including warehouse personnel, drivers, and logistics coordinators Ensure the team operates efficiently and safely Quality Control: Implement quality control measures to ensure products meet established standards during the distribution process Distribution Network: Evaluate and optimize the distribution network, including warehouse locations and distribution centers, to enhance efficiency and reduce transportation costs Cost Management: Monitor and manage distribution budgets, seeking cost-saving opportunities while maintaining service quality Compliance: Ensure compliance with all relevant regulations, including safety and environmental standards, and oversee documentation and reporting requirements Customer Service: Maintain excellent customer service by addressing and resolving distribution-related issues promptly and professionally Technology Integration: Implement and leverage distribution management software and technologies to improve tracking, reporting, and overall efficiency Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of distribution operations and identify areas for improvement Supplier Relationships: Collaborate with suppliers and vendors to optimize supply chain operations, including lead times and delivery schedules
Posted 3 weeks ago
6.0 - 10.0 years
13 - 17 Lacs
Mumbai
Work from Office
Participate in DDS infrastructure changes impacting supported applications. Log and address defects as needed. Proactive monitoring to ensure general health of application databases. Proactive review of storage consumption and identifying requirements Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide complete database administration support for assigned applications. Maintain information in the DDS inventory for supported applications. Participation in design sessions with application teams. Participation in application review meetings prior to deployment. Review of all DDL changes prior to deployment to ensure standards are met and design doesn’t adversely impact performance of the application Preferred technical and professional experience SQL DBA Architect. Experience in DDS, DDL
Posted 3 weeks ago
7.0 - 11.0 years
14 - 19 Lacs
Mysuru
Work from Office
Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients.
Posted 3 weeks ago
12.0 - 15.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP Document and Reporting Compliance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bringing depth of expertise to each engagement. Your typical day involves collaborating with clients to gather requirements, analyzing their needs, and designing technology solutions that align with best practices. You will also engage with various teams to implement these solutions, ensuring that emerging ideas are effectively brought to life while enhancing company's reputation in the marketplace. Your role will require you to act as a trusted advisor, leveraging your technical expertise and business acumen to foster strong relationships with clients and stakeholders alike. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Document and Reporting Compliance.- Strong understanding of business process architecture and integration.- Experience in managing cross-functional teams and projects.- Ability to analyze complex business requirements and translate them into technical solutions.- Excellent communication and interpersonal skills to foster collaboration. Additional Information:- The candidate should have minimum 12 years of experience in SAP Document and Reporting Compliance.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
7.0 - 11.0 years
14 - 19 Lacs
Gurugram
Work from Office
Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
Manage System Center Configuration Manager (SCCM) environments. Oversee software deployment, patch management, and configuration updates across enterprise systems.
Posted 1 month ago
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