Computer Hardware Technical Support Specialist - Voice process

Computer Hardware Technical Support Specialist

Key Responsibilities:

• Provide

  technical support to customers

  via phone, email, or chat regarding hardware issues, installations, and troubleshooting.

• Diagnose and resolve hardware-related issues

  , including desktops, laptops, printers, network devices, and other peripherals.
• Perform

  system and hardware upgrades, installations, and replacements

  .
• Assist with the

  configuration of hardware components

  , ensuring compatibility with software and other system elements.

• Maintain and update documentation

  related to technical issues, resolutions, and system configurations.
• Guide customers through

  hardware troubleshooting steps

  , from initial diagnosis to resolution.

• Collaborate with cross-functional teams

  (such as software support, IT, and network teams) to resolve complex hardware problems.
• Provide

  preventive maintenance recommendations

  to ensure longevity and performance of hardware devices.
• Test, calibrate, and configure newly purchased hardware.
• Maintain up-to-date knowledge of computer hardware products and emerging technology trends.

• Escalate complex or unresolved technical issues

  to senior staff or management as needed.
• Ensure

  high levels of customer satisfaction

  through timely resolution and professional communication.

Qualifications:

• Proven experience in computer hardware support

  or technical troubleshooting.

• In-depth knowledge of computer hardware components

  (motherboards, CPUs, RAM, hard drives, printers, etc.).
• Experience with

  diagnostic tools and utilities

  for identifying hardware issues.
• Ability to

  troubleshoot and resolve hardware and peripheral problems

  .
• Basic understanding of

  operating systems (Windows, macOS, Linux)

  and how they interact with hardware.

• Strong problem-solving skills

  and attention to detail.

• Excellent verbal and written communication skills

  .

• Strong customer service skills

  , with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as in a team environment.
• A+ certification or equivalent technical certifications (preferred but not required).
• Ability to lift and move hardware components when necessary.

Preferred Qualifications:

• Bachelor's degree

  in Computer Science, Information Technology, or a related field.
• Experience with

  networking hardware and setup

  .
• Familiarity with

  software tools used for hardware diagnostics

  (e.g., memtest, stress testing software).
• Certification in hardware-related fields (e.g., CompTIA A+, ITIL).