Compute and Storage L1 On Call Support

This is 10 Months contractual role.

Role & responsibilities

Compute and Storage L1 On-Call Support: Roles and Responsibilities for Cost Optimization

identify and address  Incidents and cost savings

Roles and Responsibilities

1. Incident Management and Alert Triage

• Respond to Alerts:

  Promptly acknowledge and investigate automated alerts from monitoring tools (e.g., Garuda) related to resource utilization, performance, and cost anomalies.

• First-Level Troubleshooting:

  Perform initial diagnostics for common issues like high CPU/memory utilization, disk space shortages, and network latency. The focus is on rapid problem identification, not deep-level fixes.

• Shift Handovers:

  Conduct comprehensive handovers at the end of each shift, summarizing ongoing issues, actions taken, and pending escalations to ensure continuous support.

2. Monitoring and Reporting

• Dashboard Monitoring:

  Continuously monitor cost and performance dashboards. They should be trained to identify sudden cost spikes or anomalies that could indicate an unoptimized process or a misconfigured resource.

• Basic Reporting:

  Generate daily or weekly reports on cost-saving opportunities identified and the impact of the implemented optimizations. This provides crucial visibility to management and other teams.

Preferred candidate profile

Basic automaton skills

- Experience with working on Openshift/Openstack 

- Experience working with storage infra [ Netapp / Nimble / PureStorage ..etc] 

B.tech/B.E

www.persolindia.com

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