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Complaint Officer

Complaint Officer

Hdfc Bank

0 - 2 years

0 - 2 Lacs

Thane

Posted:2 months ago| Platform:

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Skills Required

Complaint Management Customer Service Investigation Complaint Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Complaint Management: Receive and assess customer complaints or issues through various channels (phone, email, in-person). Record complaints in the complaint management system and ensure all necessary information is captured. Investigation: Conduct investigations to understand the nature of the complaint and gather relevant details from customers, employees, and other stakeholders. Analyze complaints to identify recurring problems or patterns and work with relevant teams to find solutions. Resolution: Resolve complaints in a timely and effective manner, providing clear and empathetic communication to customers. Offer appropriate solutions, such as refunds, replacements, or service improvements, depending on the situation.

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Hdfc Bank

www.hdfcbank.com/

Banking

Mumbai Maharashtra

10001 Employees

704 Jobs

Key People

Sashidhar Jagdishan

Managing Director & CEO
Kaizad Bharucha

Executive Director
Rakesh Sethi

Executive Director
Rajiv Lall

Independent Director

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Complaint Officer

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Complaint Officer

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