Complaint Intake Specialist

2 - 4 years

3 - 7 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Skills:

Roles & Responsibilities:

  • Process case files according to Standard Operating Procedures (SOP).
  • Receive initial complaints from various sources and ensure accurate data capture.
  • Maintain knowledge of required information for technical and adverse event complaints to ensure compliance.
  • Manage complaint records using designated safety systems.
  • Review potential complaint data and perform timely intake and follow-up activities.
  • Triage complaints for quality assurance and escalate potential safety issues.
  • Adhere to corporate compliance guidelines and support audit activities.
  • Evaluate and escalate safety issues to management as necessary.
  • Create high-quality regulatory reports and meet internal and external quality standards.

Experience Requirement:

  • 2 - 4 years of experience in complaint management within the medical device industry.
  • Hands-on experience in handling technical and adverse event complaint records.
  • Strong understanding of regulatory requirements and experience supporting audits and quality systems.

Education:

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