Complaint Handler

Job Title: Customer Complaint Handler

Location: Karol Bagh, New Delhi
Company: AK INFO
Job Type: Full-Time
Experience: 0–3 years
Department: Customer Support / Service

Job Summary:

We are looking for a calm, patient, and responsible Customer Complaint Handler who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions.

Key Responsibilities:

• Handle customer complaints received via phone, email, WhatsApp, or social media
• Listen to customer concerns patiently and note down complete issue details
• Acknowledge and respond to complaints promptly
• Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue
• Keep the customer updated on the progress of their complaint
• Provide clear and polite resolutions within the company’s guidelines
• Escalate serious or unresolved complaints to higher management
• Maintain proper records of complaints, resolutions, and feedback
• Identify recurring issues and report them to improve systems and service

Requirements:

• Minimum qualification: 12th pass / Graduate (preferred)
• Good communication skills in Hindi and basic English
• Patient, polite, and solution-oriented attitude
• Basic computer skills (email, Excel, WhatsApp, CRM tools)
• Prior experience in customer service or call handling is a plus

Preferred Skills:

• Ability to remain calm under pressure
• Quick learner with basic problem-solving skills
• Good listener and a team player
• Time management and follow-up skills

Working Hours:

10:00 AM to 8:00 PM, Monday to Saturday

Salary:

Based on experience and performance

To Apply:

Send your resume to: akinfodelhi@gmail.com
Or Contact: +91 90975 12623

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person