Job Title: Customer Complaint Handler Location : Karol Bagh, New Delhi Company : AK INFO Job Type : Full-Time Experience : 0–3 years Department : Customer Support / Service Job Summary: We are looking for a calm, patient, and responsible Customer Complaint Handler who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions. Key Responsibilities: Handle customer complaints received via phone, email, WhatsApp, or social media Listen to customer concerns patiently and note down complete issue details Acknowledge and respond to complaints promptly Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue Keep the customer updated on the progress of their complaint Provide clear and polite resolutions within the company’s guidelines Escalate serious or unresolved complaints to higher management Maintain proper records of complaints, resolutions, and feedback Identify recurring issues and report them to improve systems and service Requirements: Minimum qualification: 12th pass / Graduate (preferred) Good communication skills in Hindi and basic English Patient, polite, and solution-oriented attitude Basic computer skills (email, Excel, WhatsApp, CRM tools) Prior experience in customer service or call handling is a plus Preferred Skills: Ability to remain calm under pressure Quick learner with basic problem-solving skills Good listener and a team player Time management and follow-up skills Working Hours: 10:00 AM to 8:00 PM, Monday to Saturday Salary: Based on experience and performance To Apply: Send your resume to: [email protected] Or Contact: +91 90975 12623 Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person
Job Title: E-commerce Executive Location : Karol Bagh, New Delhi Company : AKINFO TOOLS PVT LTD Job Type : Full-Time Experience : 0–2 years (Freshers with relevant knowledge can apply) Job Summary: We are seeking a proactive and detail-oriented E-commerce Executive to manage our online sales channels. The ideal candidate will be responsible for product listing, inventory updates, order processing, and coordinating with other departments to ensure smooth online operations. Key Responsibilities: Product Listing & Optimization : Create and manage product listings on various e-commerce platforms (Amazon, Flipkart, Own Website) Write clear, engaging, and SEO-friendly product titles and descriptions. Upload high-quality product images and videos with proper categorization. Inventory & Pricing Management : Monitor stock levels and update product availability. Ensure accurate pricing and promotional updates. Order & Return Management : Track and process customer orders, cancellations, and returns. Coordinate with the logistics team for timely dispatch and delivery. Campaign Support : Assist in setting up offers, deals, and festive promotions. Ensure participation in platform-led promotional events. Marketplace Communication : Communicate with e-commerce account managers as needed. Resolve product-related issues, penalties, or deactivations. Performance Tracking : Monitor platform performance dashboards and generate reports. Analyze traffic and sales reports to suggest improvements. Requirements: Basic understanding of major e-commerce portals (Amazon, Flipkart, etc.) Good Excel/Google Sheets skills for bulk listing and report analysis. Ability to handle multitasking and meet deadlines. Experience in cataloging, image editing (basic), and keyword optimization is a plus. Preferred Skills: Knowledge of tools like MS Excel, Canva, or basic photo editing Good communication and coordination skills Detail-oriented and eager to learn Experience with any e-commerce platform panel is an advantage Perks & Benefits: Exposure to multi-platform operations Learning & growth opportunities in a fast-paced environment To Apply: Send your resume and portfolio (if any) to: [email protected] or Whatsapp - +91 90975 12623 Subject Line: Application for E-commerce Executive Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
Job Title: Sweeper / Housekeeping Staff Location : Karol Bagh Company : AK INFO Job Type : Full-Time Experience : Not Required Job Summary: We are looking for a reliable and hardworking Sweeper to maintain cleanliness and hygiene in our office/working premises. The ideal candidate should be physically fit, punctual, and committed to keeping the work environment clean and organized. Key Responsibilities: Sweep, mop, and clean floors, stairs, and work areas daily Clean and disinfect washrooms and toilets regularly Empty dustbins and dispose of garbage properly Dust and clean furniture, equipment, and glass surfaces Refill toiletries like soap, tissue paper, etc. in washrooms Follow the daily cleaning schedule and maintain cleanliness standards Report any damage or maintenance issues to the supervisor Assist in shifting furniture or materials if needed Maintain cleaning equipment in good condition Requirements: No formal education required Physically fit and active Punctual, honest, and disciplined Willing to work early morning or flexible shifts if needed Basic hygiene knowledge Working Hours: 10:00 AM to 8:00 PM, Tuesday to Sunday] Salary: As per company policy / Minimum wage norms (with timely payments and overtime if applicable) To Apply: Contact: +91 90975 12623 or Visit: 1 2A/31, 2nd Floor, Saraswati Marg, Karol bagh, New Delhi - 110005 Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Work Location: In person
Job Title: Sweeper / Housekeeping Staff Location : Karol Bagh Company : AK INFO Job Type : Full-Time Experience : Not Required Job Summary: We are looking for a reliable and hardworking Sweeper to maintain cleanliness and hygiene in our office/working premises. The ideal candidate should be physically fit, punctual, and committed to keeping the work environment clean and organized. Key Responsibilities: Sweep, mop, and clean floors, stairs, and work areas daily Clean and disinfect washrooms and toilets regularly Empty dustbins and dispose of garbage properly Dust and clean furniture, equipment, and glass surfaces Refill toiletries like soap, tissue paper, etc. in washrooms Follow the daily cleaning schedule and maintain cleanliness standards Report any damage or maintenance issues to the supervisor Assist in shifting furniture or materials if needed Maintain cleaning equipment in good condition Requirements: No formal education required Physically fit and active Punctual, honest, and disciplined Willing to work early morning or flexible shifts if needed Basic hygiene knowledge Working Hours: 10:00 AM to 8:00 PM, Tuesday to Sunday] Salary: As per company policy / Minimum wage norms (with timely payments and overtime if applicable) To Apply: Contact: +91 90975 12623 or Visit: 1 2A/31, 2nd Floor, Saraswati Marg, Karol bagh, New Delhi - 110005 Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Work Location: In person
Job Title: Customer Complaint Handler Location : Karol Bagh, New Delhi Company : AK INFO Job Type : Full-Time Experience : 0–3 years Department : Customer Support / Service Job Summary: We are looking for a calm, patient, and responsible Customer Complaint Handler who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions. Key Responsibilities: Handle customer complaints received via phone, email, WhatsApp, or social media Listen to customer concerns patiently and note down complete issue details Acknowledge and respond to complaints promptly Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue Keep the customer updated on the progress of their complaint Provide clear and polite resolutions within the company’s guidelines Escalate serious or unresolved complaints to higher management Maintain proper records of complaints, resolutions, and feedback Identify recurring issues and report them to improve systems and service Requirements: Minimum qualification: 12th pass / Graduate (preferred) Good communication skills in Hindi and basic English Patient, polite, and solution-oriented attitude Basic computer skills (email, Excel, WhatsApp, CRM tools) Prior experience in customer service or call handling is a plus Preferred Skills: Ability to remain calm under pressure Quick learner with basic problem-solving skills Good listener and a team player Time management and follow-up skills Working Hours: 10:00 AM to 8:00 PM, Monday to Saturday Salary: Based on experience and performance To Apply: Send your resume to: akinfodelhi@gmail.com Or Contact: +91 90975 12623 Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person
Job Title: E-commerce Executive Location : Karol Bagh, New Delhi Company : AKINFO TOOLS PVT LTD Job Type : Full-Time Experience : 0–2 years (Freshers with relevant knowledge can apply) Job Summary: We are seeking a proactive and detail-oriented E-commerce Executive to manage our online sales channels. The ideal candidate will be responsible for product listing, inventory updates, order processing, and coordinating with other departments to ensure smooth online operations. Key Responsibilities: Product Listing & Optimization : Create and manage product listings on various e-commerce platforms (Amazon, Flipkart, Own Website) Write clear, engaging, and SEO-friendly product titles and descriptions. Upload high-quality product images and videos with proper categorization. Inventory & Pricing Management : Monitor stock levels and update product availability. Ensure accurate pricing and promotional updates. Order & Return Management : Track and process customer orders, cancellations, and returns. Coordinate with the logistics team for timely dispatch and delivery. Campaign Support : Assist in setting up offers, deals, and festive promotions. Ensure participation in platform-led promotional events. Marketplace Communication : Communicate with e-commerce account managers as needed. Resolve product-related issues, penalties, or deactivations. Performance Tracking : Monitor platform performance dashboards and generate reports. Analyze traffic and sales reports to suggest improvements. Requirements: Basic understanding of major e-commerce portals (Amazon, Flipkart, etc.) Good Excel/Google Sheets skills for bulk listing and report analysis. Ability to handle multitasking and meet deadlines. Experience in cataloging, image editing (basic), and keyword optimization is a plus. Preferred Skills: Knowledge of tools like MS Excel, Canva, or basic photo editing Good communication and coordination skills Detail-oriented and eager to learn Experience with any e-commerce platform panel is an advantage Perks & Benefits: Exposure to multi-platform operations Learning & growth opportunities in a fast-paced environment To Apply: Send your resume and portfolio (if any) to: akinfodelhi@gmail.com or Whatsapp - +91 90975 12623 Subject Line: Application for E-commerce Executive Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person