Job
Description
Job Title: Community Manager Location: Onsite- Noida or Hyderabad EC-Council (www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview: We are seeking an experienced Community Manager to lead & grow EC-Councils global communities. This role is strategic and hands-on—ideal for a professional who understands both the technical side of platforms and the human side of engagement. You will be the face of our online communities, responsible for fostering meaningful connections, delivering high-value content experiences, and turning passive members into active advocates. Key Responsibilities: Volunteer Group Management Recruit & onboard Volunteer leaders and ambassadors worldwide. Ensure compliance with EC-Council guidelines, policies, and reporting structures. Community Strategy & Operations Develop and execute a global online community strategy that aligns with EC-Council’s mission. Manage daily operations of community platforms (Mighty Networks) Create frameworks and guidelines for community engagement, moderation, and tone. Engagement & Growth Design and lead initiatives to increase member participation, retention, and satisfaction. Launch and manage virtual events (webinars, workshops) to drive community value. Monitor trends and respond to discussions, questions, and feedback in real time. Content & Communication Craft engaging posts, discussion prompts, newsletters, and community updates. Curate or collaborate on content relevant to cybersecurity professionals and learners. Partner with marketing and education teams to align messaging and campaigns. Community Analytics & Feedback Measure and report on community KPIs: growth, engagement, sentiment, etc. Collect qualitative feedback to help improve EC-Council products, training, and services. Use insights to refine community programming and priorities. Ambassador & Advocacy Programs Manage global ambassador, influencer, or mentor programs. Empower top contributors through recognition and leadership opportunities. Qualifications: 6–8 years of experience in online community management or digital engagement. Exceptional English communication skills (written and verbal). Proven ability to grow, manage, and scale digital communities (B2C, edtech, or cybersecurity a plus). Hands-on experience with community platforms is a must. Skilled in social listening, moderation, and engagement best practices. Comfortable with using analytics tools (e.g., community dashboards, or CRM systems ) Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council
