Community Management Associate

Job Summary:

We are seeking a proactive and people-oriented Community Management Associate to oversee both online and on-campus communities. The role involves engaging with members, coordinating events, resolving conflicts and concerns, and building strong community relationships.

Key Responsibilities:

• Interact with community members across platforms and batches to drive engagement.
  
• Respond to queries and feedback promptly and professionally.
  
• Handle community conflicts tactfully while maintaining a positive and inclusive environment.
  
• Plan and support online/offline events like meetups, webinars, and contests.
  
• Coordinate with internal teams to align communication and activities.
  
• Track community feedback and suggest improvements.
  
• Share reports on engagement and community sentiment.

Requirements

• Any graduate degree.
  
• 0–1 years of experience in community management, events, or customer-facing roles.
  
• Strong communication and interpersonal skills.
  
• Comfortable with social media tools; basic design/video tools are a plus.
  
• Organized, empathetic, and enthusiastic team player.