Communication Trainer

Hi Applicants,

• Location -

  Visakhapatnam

• Experience - Minimum 3 Years

• Salary - Up to 9 LPA

• Shift -

  Rotational shifts

• Mode of interview - Virtual

• 5 Days of working (Sat-Sun off)

• One way cab

Responsibilities:

• Conduct

  new hire induction and process training

  for BPO employees
• Design and facilitate

  training modules

  , job aids, and SOPs for process learning
• Coordinate with

  operations and quality teams

  to identify training needs and performance gaps
• Deliver

  refresher sessions

  and upskilling programs based on performance trends
• Evaluate training effectiveness using assessments, feedback, and on-the-job performance metrics
• Provide

  floor support

  to newly trained staff during the nesting period
• Maintain training MIS and ensure timely reporting of training outcomes
• Stay updated with

  process changes

  and ensure timely communication to the team
• Implement

  training best practices

  and continuous improvement strategies

Required Skills & Qualifications

• Minimum

  3 years of experience

  as a Process Trainer in a

  BPO environment

• Excellent facilitation, presentation, and communication skills
• Strong understanding of

  BPO workflows

  , customer service, or back-office processes
• Experience in creating

  instructional material

  and delivering classroom/virtual training
• Familiarity with

  learning tools, LMS platforms

  , and Microsoft Office Suite
• Ability to analyze data and suggest training interventions based on trends
• Flexible to work in

  shifts

  , if required