Commercial Administrator (Customer Support)

At Coface we make trade happen everyday

Coface is a team of 5,200 people of 80 nationalities across nearly 58 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 80 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

POSITION:

MISSION:

Support the Asia Pacific Commercial Information teams by providing services on a full range of support tasks including but not limited to, offers, contract issuing, renewal support, documentation and tariffication for prospects, invoicing, service questions and request from clients on reports and rating.

RESPONSIBILITIES:

• Demonstrates proactive attitude
• Demonstrate ability to complete task accurately and on time with minimum supervision
• Demonstrates teamwork both with function and across functions to achieve the overall company goals
• Able to understand the problem and effectively communicate the solution to the commercials/customers
• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients
• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started
• Strong interpersonal skills and able to work well with all levels across the region
• Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team

Key Qualifications & Experience:

• Minimum 1-year experienced candidate with Customer service skills and good comm skills.
• Graduates only (B.COM/BBA)

What can we offer you?

• Flexible working model after the 1st month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care

Diversity, Equity & Inclusion:

Coface aims to be a leader in Diversity, Equity, and Inclusion within the Trade Credit-Insurance industry. We are committed to creating an environment where every employee can thrive, fostering a culture of belonging and fairness. By attracting top talent from diverse backgrounds, we strive to be a model for an inclusive employee experience.

As an equal opportunity employer, Coface welcomes all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other legally protected characteristics.